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CD-ROM Version - These comprehensive learning guides provide nine sections to educate new and existing service managers in the “best practices” to increase their knowledge and skills and prepare for the service manager certification exam. CD-ROM version. The guides cover the duties and tasks that service managers should be able to perform effectively manage the service department and better serve their customers. They’re a valuable tool, and can be used to educate both new and... Details
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The guides give RV service writers/advisors a good overall understanding of the position so they can communicate effectively with customers and technicians. The principle-based learning guides provide the basis of knowledge required for service writers/advisors to do their jobs better and prepare for certification. The Service Writer/Advisor Learning Guide consists of six sections.
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**CD-ROM VERSION ONLY**Does not include the printed binder version

Instead of the printed version, you can purchase the entire Service Management Guide on CD-ROM. It contains a PDF Version of the popular printed manual

The printed version and the combination of a printed version and CD-ROM version are also available in the bookstore. Search for 05MF - Service Mgmt Guide 11th Edition Manual + CD

The expanded Service Management Guide (flat rate manual)... Details
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The guides give RV service writers/advisors a good overall understanding of the position so they can communicate effectively with customers and technicians. The principle-based learning guides provide the basis of knowledge required for service writers/advisors to do their jobs better and prepare for certification. The Service Writer/Advisor Learning Guide consists of six sections. CR-ROM version.
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The guides cover the duties and tasks that service managers should be able to perform effectively manage the service department and better serve their customers. They’re a valuable tool, and can be used to educate both new and experienced service managers in “best practices” and prepare them for certification.

The Service Manager Learning Guide consists of nine sections:
Section A - Manage Service Department Work Flow
Section B - Provide Customer Service
Section C ... Details
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RV Warranty Administrator, Service Writer/Advisor and Service Manager Learning Guides

Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification. The guides detail the knowledge and skills that today's RV service... Details
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Section G of the Service Manager Learning Guide. This section provides information on how to plan and provide service department training.
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RV Warranty Administrator, Service Writer/Advisor and Service Manager Learning Guides (CD ROM Version)
Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification. The guides detail the knowledge and skills that today's RV service... Details
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RV Parts Manager and Parts Specialist Learning Guides Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification.

Each guide details the knowledge and skills that today's parts managers and parts specialists need to perform effectively. Based on... Details
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RV Parts Manager and Parts Specialist Learning Guides Developed by The Ohio State University Center on Ed ucation and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification.

Each guide details the knowledge and skills that today's parts managers and parts specialists need to perform effectively. Based on... Details
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Section C of the Service Manager Learning Guide. This section provides information on marketing service specials, determining service options and referrals, and how to create an incentive upsell program. Learn how to manage technician time, pay and how to initiate trade agreements and stock unit maintenance.
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Section B of the Service Manager Learning Guide. This section provides information on providing customer hospitality and follow-up, surveying customer satisfaction, and customer courtesy assistance. This booklet also explains how to participate in community events and charities.
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Section A of the Service Manager Learning Guide. This section provides information on how to review work status and the customer appointment schedule as well as how to assign repair orders. Learn how to monitor repair orders and parts needed.
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Secition F of the Service Writer/Advisor Learning Guides. This section provides information on how to participate in professional development
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Section F of the Service Manager Learning Guide. This section provides information on how to set service productivity goals and manage support staff work.
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Section E of the Service Manager Learning Guide. This section provides information on how to hire qualified employees, manage employee work schedule and files, and evaluate employee performance.
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Secition D of the Service Writer/Advisor Learning Guides. This section provides information on how to dispatch carryover work to technicians and how to reassign work to technicians.
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Secition C of the Service Writer/Advisor Learning Guides. This section provides information on how to open and close the service department, how to review open repair orders and customer records, and updating service schedule daily. Learn how to review productivity, authorizations, and satisfaction reports as well as maintaining work area, filing, and process payments
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Section A of the Service Writer/Advisor Guides. This section provides information on determining customer service needs, how to generate repair orders with customers, and recommend additional unit services. Learn how to perform quality checks and repair order review as well as process customer requests and difficult issues.
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Section H of the Service Manager Learning Guide. This section provides information on maintenance of facility and staff professional appearance and how to maintain relationships with the community and industry organizations.
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Section D of the Service Manager Learning Guide. This section provides information on how to review profit and loss reports, open repair order reports, and productivity and efficiency reports.
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Section B of the Service Writer/Advisor Guides. This section provides information on how to pre-write customer repair orders, order parts and request pre-authorizations, and how to confirm customer appointment and drop off information.
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Section I of the Service Manager Learning Guide. This section provides information on how to perform shop and fleet maintenance, maintain shop safety and security, and perform shop administrative tasks. Learn how to inventory shop equipment and develop service department budgets.
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Section D of the RV Parts Manager Learning Guides.

This section provides information on how to prepare for daily operations, performing end-of-day operations, and how to provide excellent customer service. This section also includes information on sales in the parts department and how to process orders and handle money.

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Secition E of the Service Writer/Advisor Learning Guides. This section provides information on how to coordinate with the sales department and the orientation process, as well as how to coordinate with parts, warranty, and detail departments. Learn how to arrange for sublet repairs and payments.

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