Ethics for the RV Professional Workshop Will Offer Practical and Relevant Lessons
Presenter Bill Koster holds both an MBA and a PhD.
His doctoral dissertation focused on workplace ethics and employee loyalty.
“Ethics for the RV Professional” will be presented as a one hour workshop in the F&I Track on Wednesday, Nov. 4 at the 2015 RV Dealers International Convention Expo. Bill Koster, VP of Specialty Products for Protective Asset Protection will present the topic.
Up to 75 percent of people will witness at least one unethical act among their colleagues this year; however, fewer than 25 percent will report the violation. According to Koster, whose PhD dissertation focused on ethics in the workplace, that statistic should drive dealerships to pursue educating their staffs about ethical behavior and to begin shaping an ethical culture in their workplace. In addition to his PhD, Koster holds an MBA and is an adjunct college business professor.
The workshop will take place Wednesday, Nov. 4 from 9:00 – 10:00 a.m. and Koster promises to keep it practical and actionable. “The problem with a workshop of this duration,” according to Koster, “is condensing the amount of material needed to be covered. The last thing I want to do is to bore people with various ethical theories. I want attendees to be able to leave with some very practical information they can utilize immediately.”
Koster will explain practical measures an organization can implement to instantly create a stronger ethical culture. Key topics to be covered in the workshop include:
• Importance of Business Ethics
• Ethical Issue Awareness
• Personal Value Assessment
• Why Good People Make Bad Choices
• An Ethical Decision-Making Process
• Developing an Ethical Culture and Program
The workshop is offered in the F&I track, but the topic should be of interest to everyone in the dealership.
“Trust is vital to establishing and sustaining relationships with employees, vendors and customers, especially in our industry,” Koster said. “We need to do a better job of finding, hiring, training and maintaining high quality and ethical employees.” There is a significant amount of empirical evidence to support strong ethical environments lead to greater customer satisfaction, customer trust, employee retention, employee commitment and greater financial performance.
“If we don’t do a better job of policing ourselves, the more government will intervene. Sarbanes-Oxley (SOX) and the Dodd-Frank Wall Street Reform and Consumer Protection Act are recent examples of the government stepping in to address breaches of business ethics.