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The expanded Service Management Guide (flat rate manual) offers over 100 pages of average work unit times for the most basic service functions performed by competent RV technicians.

- Labor operations unique to the RV aftermarket
- Divider tabs make finding the right data quick and easy
- Durable card stock paper
- Detailed alphabetical labor operations table of contents

The 11th edition includes extensive updates and additions from top dealers, service... Details
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**CD-ROM VERSION ONLY**Does not include the printed binder version

Instead of the printed version, you can purchase the entire Service Management Guide on CD-ROM. It contains a PDF Version of the popular printed manual

The printed version and the combination of a printed version and CD-ROM version are also available in the bookstore. Search for 05MF - Service Mgmt Guide 11th Edition Manual + CD

The expanded Service Management Guide (flat rate manual)... Details
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Includes both the printed/ indexed large three-ring binder Manual, and as a pdf document version on CD-ROM.

The expanded Service Management Guide (flat rate manual) offers over 100 pages of average work unit times for the most basic service functions performed by competent RV technicians.

- Labor operations unique to the RV aftermarket
- The Binder Version includes Divider tabs make finding the right data quick and easy
- The Binder Version is printed on... Details
 
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RV Damage Repair Estimator A tool for consistent, data supported, claim estimates The RV Damage Repair Estimator, 4th Edition More than ever, RV dealerships look to increasing efficiencies and service department revenue. A growing source of that revenue comes from insurance company reimbursements for collision, storm, and vandalism repair. Insurance providers have set policies that govern reimbursement of repair claims. It helps RV service departments and insurance providers... Details
 
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Customer Service Strategies that Work - How to Create More Loyalty in a Dynamic Competitive Marketplace 125 minute DVD training video featuring Lisa Ford A dealership's employees and their customer service skills may be the only thing that differentiates a business from the competition. And with customers are more sophisticated and educated than ever before, it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In... Details
 
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RV Service Textbooks - Complete 15 Volume Set For decades RV Technicians have been relying on the RV Service Textbooks to help them increase their knowledge and understanding of RV components and operating systems. In 2012, RVIA assembled some of the RV industry's leading service experts to thoroughly review and revise the textbook series. Electricity Demystified is included as a hard-copy with the CD-ROM set.

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