Save the Dates - Nov 11-15, 2019 at Caesars Palace, Las Vegas
New Edition of Service Management Guide
is now available as 3-ring binder & PDF
Table of Contents
10 Survey: Dealers Split on Open House Ordering Plans by Product Type
A slight majority of towable dealers surveyed recently plan to order the same amount of units or more during this month’s Open House event in Elkhart, IN. Many say their inventories are in better shape now than they were before last year’s event.
12 Are Your Google Reviews Making or Breaking Your Dealership?
Don’t ignore them—respond promptly to both positive and negative comments. Here are scripts and techniques for dealing with both.
14 When Should Service Advisors Ask the Customer to Post a Review?
If the service department uses this quality-control procedure in the delivery process, advisors can confidently ask for customer reviews without fearing the answers.
24 Successful Shop Meetings
Here are tips for maintaining a productive atmosphere, including how to prevent gripers from taking over.
26 The Secret Reason Why Your Employees Keep Quitting
Managers have certain expectations. So do employees. Sometimes they don’t mesh. What then?
28 Estate Planning Fundamentals
Dealers spend a lot of time planning what will happen to the business after they leave, but they’ve probably forgotten to also get these personal matters in order.
29 5 Personalities Your Company Needs
Don’t hire clones—take a chance on someone who might bring something totally different to the mix. This entrepreneur says dealerships need both visionaries and street fighters to really thrive.
30 Got Talent? If Not, It’s Time to Rethink Your Hiring Techniques
In this historically tight labor market, dealers need to put more effort into attracting young people entering the workplace.
22 RV/MH Hall of Fame Inducts Class of 2019