
RVDA
Launches 2025 Dealer Satisfaction Index (DSI) Survey
To access the online survey, dealers can click here.
(Fairfax, VA) – The national RV
Dealers Association (RVDA) has launched the 2025 Dealer Satisfaction Index
(DSI) survey.
When rating their brands/manufacturers, RVDA
asks dealers to express their level of satisfaction on four core issues:
-
Reliability/quality
-
Parts Support
-
Warranty Support
- ·
Sales Support
U.S. and
Canadian dealers will have until September 10th to rate the manufacturers/brands
whose products they sell.
“The DSI is a confidential survey measuring dealers’
level of satisfaction with their manufacturers in areas of vital interest to
dealers,” said RVDA President Phil Ingrassia. “It is more important than ever
for dealers to provide feedback to manufacturers through the DSI survey as the
industry works to improve the overall customer experience with RV travel.”
This is the 31st
year RVDA has conducted the DSI survey and is one of the tools the association
uses to improve dealer-manufacturer relations. To access the online survey,
dealers can click
here.
RVDA is the
national association representing RV retailers in the U.S. The association
members include RV dealers, RV rental operators, and RV aftermarket sales and
service locations. RVDA of Canada is a national, volunteer federation of
provincial and regional RVDA association which exists to protect and promote
the interest of RV dealers across Canada.
P2530 6-20-25