RVDA and Protective Announce Webinar on Key Strategies to Enhance Customer Service Through F&I Products


(Fairfax, VA) – The National RV Dealers Association (RVDA) and Protective Asset Protection will hold a 30-minute webinar for RV dealers on Wednesday, July 24 at 3:00 p.m. EST. The webinar will focus on critical steps for dealers to properly market and position F&I products as an integral part of the customer experience when buying an RV. Those individuals interested in attending this event can register here.

During the webinar, participants will discuss:

  • Educating your sales team thoroughly on the benefits and features and how F&I products will add long-term value to the customer’s RV experience.
  • Personalizing F&I products to specific customer needs and using testimonials from past customers to illustrate how they benefit the RV customer.
  • Developing transparency regarding the costs, benefits and limitations of F&I products which helps build trust with customers.
  • Delivering excellent after-sales support including easy access to service, quick claims processing and regular follow-up to ensure highest customer satisfaction.
  • Utilizing technology to simplify the paperwork, provide virtual consultations and make the buying experience more convenient.

“This webinar will include valuable information for RV dealers and their staff looking to increase their F&I penetration and increase customer satisfaction,” said RVDA President Phil Ingrassia. “For more than 30 years, Protective’s XtraRide service contract has earned RVDA’s exclusive endorsement. Bill Koster and the entire team at Protective have the experience and knowledge to enhance dealership profitability while providing RV travelers with peace of mind on the road.”

“This discussion is designed to make dealers aware of the many available resources to not only increase customer satisfaction but to also add revenue,” said Bill Koster, Vice President of Specialty Sales, and Training for Protective Asset Protection.

This event is a continuation of an ongoing monthly webinar series known as “Help Me Solve…” featuring RVDA Endorsed Providers which are tailored for RV dealer professionals who are at the forefront of change and seek continual growth. The endorsed partnership between RVDA and Protective provides RV dealers with access to a selective group of dedicated companies who help dealers become more successful and address common problems and offer solutions.

About RVDA
RVDA is the only national association dedicated to advancing the RV retailer's interests through education, member services, industry leadership, and market expansion programs that promote the increased sale and use of RVs and that enhance the positive image of the RV experience. For more information, click here.

About Protective
Protective Asset Protection has been providing F&I solutions for the dealerships since 1962. They proudly serve thousands of dealerships in the automotive, RV, powersports and marine industries by providing innovative F&I products, training, and technology. Their portfolio of vehicle protection plans, maintenance programs, tire & wheel protection, interior & exterior appearance programs, windshield protection, theft deterrent, guaranteed asset protection (GAP), limited warranties and other protection programs provide dealerships the opportunity to generate revenue through the sale of products that help protect their customers. For more information, click here.