Eight RV Dealers Convention/Expo Sessions Provide Fixed Operations CEUs

(Fairfax, VA) Eight sessions during the virtual 2020 RV Dealers Convention/Expo will qualify fixed operations professionals for Continuing Education Unit (CEU) credits that may be applied to recertification offered through the Mike Molino RV Learning Center. The live portion of the convention/expo runs through November 20 and all CEU-eligible sessions will eventually be available on-demand for registered attendees through January 31.

“These convention/expo sessions offer a convenient and cost-effective way for fixed operations professionals to earn recertification CEUs during a time when in person training opportunities are limited due to the pandemic,” said RVDA President Phil Ingrassia. “The sessions can be viewed 24/7 and focus on some of the top customer service issues facing RV dealership personnel, so they’re valuable for anyone working in parts and service management, whether they are certified or not.”

Each session qualifies for .5 CEUs. To obtain CEU credit, attendees must complete the evaluation form after viewing the session. The sessions that provide CEUs and the qualifying fixed operations positions are:

Convention Workshop Sessions
  • Maximizing the PDI Walkthrough
    Val Byrd, NTP-STAG
    CEU for: Service Manager, Service Writer, Parts Specialist, Parts Manager

  • Top 5 Safety Gotchas at RV Dealerships
    Tedd Ullmann and Brian Davies, KPA
    CEU for: Service Manager, Parts Manager

  • Key Factors for the Successful Business Process
    Greg Dewalt, PRVCA
    CEU for: Service Manager, Parts Manager

  • Building a Championship Team: Identifying, Hiring and Retaining Top Performers
    Jamison Carrier, Relentless Dealer Services
    CEU for: Service Manager, Parts Manager

  • Building a Positive Customer Experience in Your Service Department
    Greg Dewalt, PRVCA
    CEU for: Service Writer, Parts Specialist

  • How to Navigate a Fall Tsunami of Service Opportunities
    Trevor Allred and McKay Allen, Kenect
    CEU for: Service Manager, Parts Manager

Vendor Training +Plus Sessions

  • How to Use Texting to Double Your Inbound Leads
    Kenect
    CEU for: Service Manager, Parts Manager

  • Service Department: Increase Service Delivery Speed & Experience Using the LightspeedEVO CRM and DMS
    CDK Global
    CEU for: Service Manager, Parts Manager

The 2020 virtual convention is presented by RVDA, RVDA of Canada, and the Mike Molino RV Learning Center. Follow the convention on social media using #RVDAConEx.

Visit www.rvda.org/convention for more information. Convention registration is priced to make it affordable with discounts for multiple attendees from the same dealership. To register, click here.