RV Dealers Convention/Expo Sessions Focus on Repair Event Cycle Time


(Fairfax, VA) -- Dealers interested in improving Repair Event Cycle Time (RECT) can access several valuable workshops related to this important topic on-demand as part of the virtual 2020 RV Dealers Convention/Expo through January 31.

Each RV repair order has a start date and a completion date. RECT is the amount of time that passes between those two dates. In more basic terms – RECT is the amount of time it takes to repair a unit. On-demand sessions on the convention/expo virtual platform demonstrate how RECT can improve in a few ways, including better management processes and customer communication.

In addition, some sessions qualify fixed operations professionals for Continuing Education Unit (CEU) credits that may be applied to recertification offered through the Mike Molino RV Learning Center. To view all the sessions that qualify for CEUs, click here.

“These convention/expo sessions offer a convenient and cost-effective way for dealers to provide continuing education to their fixed operations team members who are on the front lines in dealing with RECT,” said RVDA President Phil Ingrassia. “The sessions can be accessed 24/7 and focus on some of the top customer service issues facing RV dealership personnel, so they’re valuable for anyone working in parts and service management.”

Convention Workshop Sessions

Key Factors for the Successful Business Process*
Greg Dewalt, PRVCA
CEU for: Service Manager, Parts Manager

Building a Positive Customer Experience in Your Service Department*
Greg Dewalt, PRVCA
CEU for: Service Writer, Parts Specialist

How to Navigate a Fall Tsunami of Service Opportunities*
Trevor Allred and McKay Allen, Kenect
CEU for: Service Manager, Parts Manager

Training at Your Fingertips: A New Online Course for Service Writers/Advisor
Tony Yerman, RV Learning Center Fixed Operations Consultant

Building a Championship Team: Identifying, Hiring and Retaining Top Performers*
Jamison Carrier, Relentless Dealer Services
CEU for: Service Manager, Parts Manager

Maximizing the PDI Walkthrough*
Val Byrd, NTP-STAG
CEU for: Service Manager, Service Writer, Parts Specialist, Parts Manager

Vendor Training +Plus Sessions

Service Department: Increase Service Delivery Speed & Experience Using the LightspeedEVO CRM and DMS*
Christopher Hauk, Product Manager, CDK Global
CEU for: Service Manager, Parts Manager

The Path to RV Technician Certification
Curt Hemmeler, Executive Director, RV Technical Institute

Crash! Online RV Damage Repair Estimating
Tony Yerman, TLY Consulting, RV Learning Center Fixed Operations Consultant

Service360: How to Improve Your Service Department & RECT
Frank Tamburrini, General Manager, Integrated Dealer Systems (IDS)
Christopher Buzny, Product Manager, Integrated Dealer Systems (IDS)

*session qualifies for .5 CEU

The 2020 virtual convention is presented by RVDA, RVDA of Canada, and the Mike Molino RV Learning Center. Follow the convention on social media using #RVDAConEx.

Visit www.rvda.org/convention for more information. Convention registration is priced to make it affordable with discounts for multiple attendees from the same dealership. To register, click here.