Service Manager Learning Guide
The guides cover the duties and tasks that service managers should be able to perform to effectively manage the service department and to better serve their customers. The guides are a valuable tool, providing nine sections to educate new and existing service managers in “best practices,” and to increase their knowledge, skills, and prepare for the service manager certification exam.
Section A - Manage Service Department Workflow
Section B - Provide Customer Service
Section C - Generate Service Department Revenue
Section D - Review Administrative Reports
Section E - Manage Human Resources
Section F - Supervise Support Staff
Section G - Train Service Department Staff
Section H - Promote Public Relations
Section I - Perform Administrative Activities
Full set (Sections A-I):
$399.00 member / $559.95 non-member
|| $59.95 member / $85.95 non-member
Sample Learning Guide
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