Service Writer/Advisor Certification .
APPLY for certification
Service Writers/Advisors need top communication and organization skills. They must communicate effectively with consumers and technicians, coordinate between departments, and develop superior organizational and task management skills. The Service Writer/Advisor Learning Guide provides the principle-based knowledge dealership professionals need so they can achieve top performance in this critical dealership position and qualify for professional certification.
Eligibility
- Dealership personnel currently employed in
the industry with at least one year of service
department or industry related experience
- For more information on readiness and eligibility, review the Competency Profile for this certification
Test Preparation
Test Information
- Certification exam is online
- 162-163 questions
- 162-163 minutes to complete
- 77% score required to pass
- Activation required
Once Certified
- You will receive a framed certificate to display at your dealership (includes your name, certified title and certification expiration date) and a patch for your uniform shirt displaying your certified title. Order additional patches.
- A letter of recognition will be mailed to you separately and a copy of the letter will be sent to your dealer principal
- Induction in the Society for Certified RV Professionals
Maintain Your Certification
- Earn CEUs (continuing education units) through approved training
- Retake the exam during the last year of your certification
- Get more information on recertification