Service Management

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Service Writer/Advisor Certification

APPLY for certification

Service Writers/Advisors need top communication and organization skills. They must communicate effectively with consumers and technicians, coordinate between departments, and develop superior organizational and task management skills. The Service Writer/Advisor Learning Guide provides the principle-based knowledge dealership professionals need so they can achieve top performance in this critical dealership position and qualify for professional certification.

Eligibility

  • Dealership personnel currently employed in the industry with at least one year of service department or industry related experience
  • For more information on readiness and eligibility review the Competency Profile for this certification

Test Preparation

Test Information

  • Certification exam is online
  • 120 questions
  • 120 minutes to complete
  • 82% score required to pass
  • Activation required
  • Apply for Certification

Once Certified

  • You will receive a framed certificate to display at your dealership (includes your name, certified title and certification expiration date) and a patch for your uniform shirt displaying your certified title (additional patches available for purchase)
  • A letter of recognition is also included with your framed certificate packet (copy of the letter goes to dealer principal)
  • Induction in the Society for Certified RV Professionals

Maintain Your Certification

  • Earn CEUs (continuing education units) through approved training
  • Retake the exam during the last year of your certification
  • Get more information on recertification
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Related Information

  • Service Manager 

    Learn more about certification for service management professionals.
  • Parts Manager 

    Learn about certification options for dealership parts professionals in the RV industry.
  • Readiness Tests 

    Candidates can gauge their preparedness for certification using these 15-20 minute tests.
  • Society of Certified RV Professionals 

    The Society is open to credentialed RV professionals, and those that support them including dealer owners, dealership staff, and those offering financial and other support.
  • Learning Guides 

    Principle-based guides for training and certification preparation.