Service Management

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Service Writer/Advisor Certification, made possible by Wave Express                                                                     

 APPLY for certification

Service Writers/Advisors need top communication and organization skills. They must communicate effectively with consumers and technicians, coordinate between departments, and develop superior organizational and task management skills. The Service Writer/Advisor Learning Guide provides the principle-based knowledge dealership professionals need so they can achieve top performance in this critical dealership position and qualify for professional certification.


  • Dealership personnel currently employed in the industry with at least one year of service department or industry related experience
  • For more information on readiness and eligibility, review the Competency Profile for this certification

Test Preparation

Test Information

  • Certification exam is online
  • 162-163 questions
  • 162-163 minutes to complete 
  • 77% score required to pass
  • Activation required

Once Certified

  • You will receive a framed certificate to display at your dealership (includes your name, certified title and certification expiration date) and a patch for your uniform shirt displaying your certified title. Order additional patches.
  • A letter of recognition will be mailed to you separately and a copy of the letter will be sent to your dealer principal
  • Induction in the Society for Certified RV Professionals

Maintain Your Certification

  • Earn CEUs (continuing education units) through approved training
  • Retake the exam during the last year of your certification
  • Get more information on recertification

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