Parts Specialist Online Course

Ready to enroll yourself in the course? Click HERE.
Ready to enroll someone else in the course? Email the completed order form to info@rvda.org or call (703) 591-7130, ext. 107.
ALREADY ENROLLED in the course? Log in HERE.

Download the Parts Specialist and Parts Manager Courses brochure (pdf) here.

Top performing service and parts departments create confident and loyal customers. The Mike Molino RV Learning Center is here to help you build a team of top performers. The Parts Specialist online course offers the best and brightest ideas from RV industry service experts with instruction on:

• Store merchandising
• Inventory management
• Online Sales
• Seasonal promotions
• Over-the-counter sales
• Marketing parts and accessories

This course will help new parts specialists get the principle-based professional foundation they need to be successful. While those with more experience will benefit from being reminded of core principles needed to create confident and loyal customers. Eight modules covering 45 key competency areas will prepare your front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis. To watch the promo video for the course, click here. Course materials are structured around the comprehensive RV parts specialist job and task analysis developed by The Ohio State University’s Center on Education and Training for Employment, in conjunction with RV industry subject matter experts organized by the RV Learning Center. Details and course outline can be downloaded here.

Fully interactive and easy to navigate, it offers audio voice-over and numerous progress checks. Multiple sections on professionalism, inventory management and customer service reinforce, and drive-home one of the top skill sets required of top performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment to test your knowledge and skills learned in the course. To become a certified Parts Specialist, there is a separate exam and fee. The course takes about 4 hours to complete. Certified service writers/advisors and parts specialists will earn 4 continuing credit hours toward recertification. Those that enroll between December 1, 2023 and November 30, 2024, will have until December 31, 2024, to complete the course.

Have questions about the course? Download the Frequently Asked Questions (FAQ) information page.

Watch the Video below and see how easy it is to navigate.

For a full-size version of the video, click HERE .

See what others are saying . . . 

"This was very informative, and I was able to pick back up where I left off when I had to close the program. I believe it will help my employees. It reinforces practices we train on."

"The course was easy to navigate, modules were very informative. I come from an auto parts background and a few things are the same, but others have been very different in the RV industry. I was able to relearn some things and learn a lot of new things that I will be able to use in my day to day going forward."

Enroll yourself online (at the top of the page), use the fillable order form, or call 703-591-7130 to enroll by phone. Email info@rvda.org for assistance. Details and course outline can be downloaded here.

CANCELLATIONS / REFUNDS / TRANSFERS / EXTENSIONS: This course is non-transferable. Refunds are only provided if the registrant submits a request in writing within 14 days of registration and proof of no access to the Learning Management System (LMS) has been confirmed. A $50 administrative fee will be applied. Course extensions are not available. Policies and fees are subject to change without notice.