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Service Writer/Advisor Online Course

Top performing service and parts departments create confident and loyal customers. The Mike Molino RV Learning Center is here to help you build a team of top performers. The new Service Writer/Advisor Online course offers the best and brightest ideas from RV industry service experts with instruction on:

Improving customer satisfaction and community relations
Organizing and managing appointments and workflow
Generating additional services and revenue
Coordinating with technicians and other departments
Administrating and operating effectively
Building trust and rapport

This course will help new service writers/advisors get the principle-based professional foundation they need to be successful. While those with more experience will benefit from being reminded of core principles needed to create confident and loyal customers. Nine modules covering 43 key competency areas will prepare your front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis. Course materials are structured around the comprehensive RV service writer/advisor job and task analysis developed by The Ohio State University’s Center on Education and Training for Employment, in conjunction with RV industry subject matter experts organized by the RV Learning Center.  Details and course outline can be downloaded here

Fully interactive and easy to navigate, it offers audio voice-over and numerous progress checks.  Multiple sections on customer service reinforce and drive-home one of the top skill sets required of top performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment. The course takes about 5 hours to complete. Certified service writers/advisors and parts specialists will earn 5 continuing credit hours toward recertification. Learners have until December 31 to complete the course and print a certificate of completion. No course transfers.

Watch the Video below and see how easy it is to navigate.
For a full-size version of the video, click here

See what others are saying . . . 

LOVE the content on handling difficult customers. Especially the section on not taking it personally, etc. – Tim Henehan, Wilkins RV.
This will make a great foundation for new and old service members of the RV Industry. – Wells Gardner, Bill Plemmons RV World.

Enroll yourself online below, use the fillable order form , or call 703-591-7130 to enroll by phone. Email info@rvda.org for assistance.  Details and course outline can be downloaded here .

Service Writer/Advisor Online Course
Service Writer/Advisor Online Course
Cost: $150. Online registration available for individuals taking the course. Please note: the user logged into this site at the time of purchase will be the user enrolled in the course. If you need to purchase for another person, email info@rvda.org or call (703) 591-7130 to enroll that person.

Fully interactive and easy to navigate, the nine-module course offers audio voice over and numerous progress checks. Multiple sections on customer service reinforce and drive-home one of the top skill sets required of top performing fixed operations personnel. View complete course details. Learners have until December 31 to complete the course and print a certificate of completion. NOTE: This course is non-transferable. Call (703) 591-7130 or use the printed order form to register someone other than yourself.
150.00