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EXHIBIT
00DJ - Reduce Turnover to Sell More
Reduce Turnover to Sell More As with all businesses, the RV industry is cyclical, and employee turnover fluctuates as well. This manual explains how employee motivation and training means greater customer retention. The manual is adapted from a workshop presented by Joe Lescota. Mr. Lescota is a former retail automotive executive with more than 25 years of dealership, sales, management and training experience. Originally presented at the 1999 RVDA Convention/Expo. copyright 2000, The RV Education Foundation, 50 pp., 8.5 x 11. Item No. 00DJ
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