Complete details on each tracked (non-promotional) workshop is available here
Paul Sheldon, Can We Climb Higher in F&I, Business Innovation Track
The economic conditions RV dealers face today require an updated approach to finance and insurance to ensure success. This workshop will give you the tools and training you need to reach new heights, overcome new challenges, be more profitable and serve more customers.
Kevin Brown - Keynote Speaker, Motivational Speaker and Best-Selling Author, Presents: The Hero Effect®: Being Your Best When It Matters the Most! made possible by Wells Fargo Inventory Finance.

Sara Jeckovich - Giving Feedback, RVDA Leadership Development Half-Day Course
Sponsored by Gulf Stream Coach, $124 additional fee, limited to 50 dealership participants
Giving and receiving feedback skillfully is a core leadership competency. It builds trust, improves performance, and promotes a more peaceful and productive workplace. Filled with real-life examples, discussion and roleplay practice, Giving Feedback will transform the way you offer feedback to your team.
Sara Jeckovich - Peaceful Leaders & Retaining Employees, Fixed Operations Track
During this 60-minute workshop, Sara will introduce a new approach to leadership which emphasizes fostering productive and cohesive teams. The Peaceful Leadership Model is built around recognizing that if we as leaders want to retain our employees, it's important for everyone to feel appreciated, included, encouraged and safe.

Sara Jeckovich - De-Escalation Interactive 2-hour Super Session Workshop, Fixed Operations Track
The best way to prevent a tense situation from boiling over into a confrontation is to de-escalate early and often. During this 2-hour super session Sara will share how to establish positive communication with customers, clients, and vendors, and to create a communication framework for conflict resolution to minimize escalation and risk.
Valerie Ziebron - Re-calibrate Your Selling Mindset, Fixed Operations Track
Raise your awareness and your results in this session designed for front line sales professionals and their leaders. Whether you're a seasoned sales pro or new to selling RVs, this session will give you what you need to build more trust, confidence and loyalty with each prospect and customer you interact with.
Valerie Ziebron - Tune Up Your Shop for Maximum Performance, Fixed Operations Track
This interactive session will dig into your shops specifics, we’ll look at your strengths and how to use them for even greater results and we’ll uncover key components that need to be tuned up to keep your shop running its best.
 Valerie Ziebron - Upper Management's Role in Service Success, Fixed Operations Track
This content rich session is the CliffNotes version of the most important take-aways from Ziebron's popular Service Management workshop. During this workshop, you'll learn the differences between Sales and Service workers, and how to adjust your leadership style to better communicate with and motivate them. She'll also share some of the biggest opportunities for upper management to strengthen shop efficiency and employee satisfaction.
Mark Goldsmith - The Power of Effective Communication, Business Innovation Track
This workshop will explore the importance of active listening, asking the right questions, and utilizing nonverbal communication to build rapport and trust with your dealership clients.
Erin Ruane, Moderator - Insights 360: Leveraging Consumer Data for Market Success, Business Innovation Track
Join a panel of experts as they dive deep into the latest consumer data, revealing key trends in marketplace behavior, the consumer purchase journey, nationwide consumer registration data from SSI, and more.
Theresa Syer - Cruise Control: Steering Your RV Service Recovery, Dealer/GM and Fixed Operations Tracks
In this workshop, Theresa will share a powerful 5-Step Service Recovery Process designed to empower your dealership in addressing customers concerns head-on.
Jennifer Green-Neff - Leveraging Data Intelligence: A Blueprint in RV Dealership Success, Business Innovation Track
In this workshop, Jen will guide dealers in understanding which data holds the most impact based on their competitive goals. 
Theresa Syer - Elevating Experiential Leadership, Dealer/GM Track
Discover the power of Emotional Intelligence (EI) in this engaging session designed to introduce dealership leaders and managers to its transformative potential.
Tony Yerman - Elevate Your Fixed Operations through Online Training and Certification, Fixed Operations Track
RV fixed operations professionals now have access to effective and affordable online parts, warranty, and service management training through the RV Learning Center. In this session, Tony Yerman will provide a real-time demonstration of fixed operations online courses.