Vendor Training +Plus

Designed to help dealership management increase profitability by staying current with the latest products and services available to them on the market. Vendor Training +Plus is an educational program presented by real organizations in the RV industry with practical, innovative ideas and solutions to help power up your business.

List of Vendor Training +Plus Sessions by Exhibitor


CDK Global Lightspeed -Service Department: Increase Service Delivery Speed & Experience using the LightspeedEVO CRM and DMS
CDK Global Lightspeed - Sales Department: Optimize the Sales Funnel using the LightspeedEVO CRM and DMS
Coach-Net - Coach-Net - Enhancing The Roadside Experience
Go Power! -RV Solar and Off-Grid Innovation
IDS - Integrated Dealer Systems -How to Improve Your Fixed Operations & RECT
Kenect - ***For Current Kenect Customers*** Announcing Five New and Exciting Features Included with Your Kenect Subscription!
Kenect - How to Use Texting to Double Your Inbound Leads
Level 5 - Solve-A-Palooza: What's on your Whiteboard?
Morgan Stanley - How Premier Dealers Avoid Pitfalls and Maximize Wealth in Today’s Unpredictable World
MORryde - Using Dealer Contact Points to Win in the Aftermarket
Motility Software Solutions - Master Productivity and Create Actionable Intelligence with DMS
OperateBeyond - Identifying Opportunities
Qualify Wizard - LOW inventory + HIGH demand: Arm your Dealership with a POWERFUL solution that separates well qualified buyers from RV dreamers at "hello."
Reese (Horizon Global) -REESE Innovative 5th Wheel Towing Solutions
RV Technical Institute - The Path to RV Technician Certification
Supra - Enhancing RV dealership operations and customer experience

Descriptions as of October 21st below:


CDK Global Lightspeed

Service Department:
Increase Service Delivery Speed & Experience using the LightspeedEVO CRM and DMS

 Speaker:  Chris Hauck, Product Manager, CDK Global Lightspeed

Description:  This session will help you understand how you can utilize technology to create an unparalled customer experience in the service department.

Learning Objectives:

  • How to use the LightspeedEVO+ mobile app to increase writer and tech efficiency.
  • How job and repair order status can help increase throughput.
  • How to elevate your customer experience using automated text and email.

 

CDK Global Lightspeed

Sales Department: Optimize the Sales Funnel using the LightspeedEVO CRM and DMS
Speaker:
  Chris Hauck, Product Manager, CDK Global Lightspeed

Description:  This session will help you understand how you can utilize technology to create an unparalled customer experience in the sales department.

Learning Objectives:

  • Top of the funnel: How to use the LightspeedEVO+ mobile app to capture walk-in leads & internet leads for the salespeople.
  • Top of the funnel: How to use IPTelephony to capture phone leads w/ the BDC.
  • Middle of the funnel: How to manage leads through the pipeline using proper follow up including automated text and email.
  • Bottom of the funnel: How to close deals using Price Protection and Menu Selling.

 

Coach-Net

Coach-Net - Enhancing The Roadside Experience
Speaker
: Shannon Boudreaux, Client Sales Manager, Coach-Net

Description: Coach-Net's roadside assistance and RV tire & wheel plans go hand-in-hand to complete bring your customers the ultimate carefree RVing experience.  Join this session find out what makes Coach-Net different from other providers and how our tire & wheel program redefines the industry standard.

Learning Objectives:

1. Learn who Coach-Net is and a peek inside our culture
2. Why partners and members prefer Coach-Net's roadside assistance program
3. How Coach-Net's tire and wheel program is different than the RV-industry standard programs and better for your customers.
4. How pairing roadside and tire and wheel completes the coverage and gives RVers a true carefree RVing experience.

Go Power!

RV Solar and Off-Grid Innovation
Speaker: Mark
Spilsbury, RV Division Manager, Go Power!

Description:  Get an in-depth look at what's new in RV solar and learn what consumers need when going "off-grid". With 25 years in off-grid solar, and over 1 million panel sold, Go Power! is a leader in mobile power solutions.

Learning Objectives:

  • Advances in solar technology and how Go Power! is staying ahead of the competition
  • New Lightweight Portable Solar Kits
  • MPPT Controllers and Solar Controller Technologies


IDS - Integrated Dealer Systems

How to Improve Your Fixed Operations & RECT
Speakers:
Frank
Tamburrini, General Manager, Integrated Dealer Systems (IDS)
Christopher
Buzny, Product Manager, Integrated Dealer Systems (IDS)

Description:  Find out how IDS’ Fixed Operations toolset will help your service employees work more effectively and collaboratively, so they can improve your Repair Event Cycle Time (RECT).

Learn how to:

  • Monitor and manage issues and tasks more effectively
  • Improve and automate customer communication
  • Empower technician to spend more time in their bays
  • Enable customers to sign document and make payments via their mobile device
  • Measure your RECT on a monthly basis


Kenect

***For Current Kenect Customers*** Announcing Five New and Exciting Features Included with Your Kenect Subscription!
Speaker: Ryan
Browne, Vice President of Customer Success, Kenect

Description:  Come see the new Kenect features that will boost your lead count, closing ratio, revenue generation, and customer satisfaction.  You won't want to miss this!

Learning Objectives:

To help current Kenect customers learn how to use the new revenue-generating features now available to them.  The new features will be unveiled and a brief training on each will be provided.

 

Kenect

How to Use Texting to Double Your Inbound Leads
Speaker: Trevor
Allred, Vice President, Businesss Development, Kenect

Description:  Did you know that 89% of your customers and prospects would rather communicate with you via text message than phone call?  Join us to learn about how you can double your inbound leads using text messaging.  Some of the details that we'll cover in this webinar include how to:  1) Attract and convert more customers via text messaging from your website, Google, Facebook, and more, 2) Text from your existing business line instead of personal cell phones, and 3) Generate dozens of 5-Star reviews each month to gain and convert more prospects.  We will also have a Q&A at the end to make sure you understand the what and how.

Learning Objectives:

To tell and show dealers exactly what to do to generate more leads using simple technology.

Level 5

Solve-A-Palooza: What's on your Whiteboard?

Speakers: Budd Blackburn, President, Todd Wilkins, CBO - Chief Business Officer

Description: Overcoming current challenges facing RV Dealers today with innovative ideas and state-of-the-art technology and data powered solutions.   

Learning Objective: Solve leading challenges of low inventory, expensive video ads, cancelled show seasons, lead generation, prioritization, nurturing and creating an overall frictionless experience for your customers.

Morgan Stanley

How Premier Dealers Avoid Pitfalls and Maximize Wealth in Today’s Unpredictable World

Speaker:  Brad Stanek, Financial Advisor, Senior Vice President The Stanek Group at Morgan Stanley

Description: Many of you have heard the traditional Chinese curse before, “May you live in interesting times”.  We do live in very interesting, AND unpredictable times, politically, economically, and socially. 

For many of you, much of your wealth is tied up in your dealership and  real estate. Your financial security highly depends on your businesses success and it is crucial to make the right financial decisions during these unprecedented times.

Join Brad Stanek, as he shares with you how top dealers are protecting and growing their total wealth during these uncertain times, and dealing effectively with key issues such as:

  • reducing what they pay in tax
  • making even smarter decisions with the liquid wealth they have generated
  • better protecting themselves and their families against future lawsuits and divorce
  • maximizing the after-tax value of their business for when they are ready to exit.


MORryde

Using Dealer Contact Points to Win in the Aftermarket

Speaker: Walt Mason

Description: Getting customers to purchase aftermarket products from RV dealers.

Learning Objectives
Using sales, parts, and service departments to help customers purchase from dealers

Motility Software Solutions

Master Productivity and Create Actionable Intelligence with DMS

Speakers: Brad Rogers, CEO at Motility and Lance Zumwalt, Director of Sales at Motility

Description: Pickup, delivery, or curbside? It’s a question we’ve all grown accustomed to during the coronavirus pandemic and is shaping our industry for good. Consumers want to be able to choose how much or how little of the process they conduct online. More importantly, it should result in less time at the dealership and flexible low touch options.

Today’s complex network of buying and selling has grown infinitely more complicated and dealers must invest in digital tools to streamline their process.

Join Brad Rogers, CEO at Motility and Lance Zumwalt, Director of Sales at Motility as they walk through:

  • What uncertain times can mean for your business.
  • Procuring the right tools to help your dealership grow.
  • The endless possibilities of remote deals.

 


Qualify Wizard

LOW inventory + HIGH demand: Arm your Dealership with a POWERFUL solution that separates well qualified buyers from RV dreamers at "hello."

Speakers:
Natalya Mashkovtseva, Vice President, Operations, Qualify Wizard

Scott Krausman, Managing Partner, Qualify Wizard

Description: An essential addition to your dealership toolbox that sorts through this wave of RV demand! Inform your internet and showroom shoppers that you can pull their credit report with just basic contact info and no score impact directly on your website! Expand the capabilities of your brand, exceed consumer expectations and convert browsers into credit bureau qualified prospects much earlier in your selling process. (in one step) on your website! Exceeding consumer expectations  converts browsers into credit bureau qualifed prospects.

Learning Objectives:

1) Learn how your own website leads can arrive with complete credit reports, income and more. 
2) Learn how to equip your Sale Department with a "Live Prospect Qualifier" that delivers you complete credit reports and requires just basic contact information. 
3) See how to enhance your existing ad campaigns (traditional and digital) without expanding the marketing budget.

Reese (Horizon Global)

REESE Innovative 5th Wheel Towing Solutions
Speaker: Tom
Romero, National Accounts and Technical Training Manager, Horizon Global (REESE), tromero@horizonglobal.com

Description:  Discuss our innovative 5th wheel towing solutions.  The versatile M5 and the Sidewinder that allows you to tow without a 5th wheel slider.

Learning Objectives:

We will show the versatility of the M5 and the how the Sidewinder is a  solution for a short bed truck that automatically eliminates turning and clearance headaches

 

RV Technical Institute

The Path to RV Technician Certification
Speaker: Curt
Hemmeler, Executive Director, RV Technical Institute, rvti-info@rvti.org

Description: Existing technicians will learn the steps to recertification and new techs will learn how to become certified.

Learning Objectives:

The RVTI career and credentialling path for RV Service technicians is explained.

 

Supra

Enhancing RV dealership operations and customer experience
Speakers:
Scott
Westfall, National Sales Director, Supra
Kevin
Walters, Regional Accounting Manager Automotive, Supra

Description: As RV dealership traffic increases, providing a high level of customer service is crucial. Customers will expect a lasting impression on their RV purchase experience, while dealerships will have to find an innovative way to manage keys while showing their RVs, plus collect insights and drive actionable data.

In this training you will learn:

  • How to manage and track keys as customer traffic increases
  • How to improve lot efficiency and customer service
  • Ways to collect insights and drive actionable data
  • Learn about Supra and TRACcess key management solutions