Valerie Ziebron

 VRZ Consulting

 Valerie Ziebron is a leading industry expert and top-rated speaker.  You may have read her articles, seen her present, or had her pop into your dealership in search of "Golden Nugget Best Practices" to help RV businesses get more proactive and profitable. Valerie Ziebron started VRZ Consulting in 1989 and has since worked with hundreds of clients – big and small to increase not only CSI and Profitability but also job enjoyment. She has delivered thousands of presentations for dealers and their OEM partners.  Valerie makes a special study of what a dealership can do to “flip the switch from Reactive to Proactive” with the firm belief that to be profitable, you must be proactive.

Service Scheduling and Workflow Best Practices

Wednesday, November 13
2:00 - 3:00 p.m.

Valerie Ziebron, VRZ Consulting

We know that “service sells time” but our shops ability to effectively schedule that time is the foundation for maximizing efficiency.  Effective scheduling doesn’t have to cost a lot of money, take a lot of time, or be complicated. This session will look at what straightforward best practices are within your control for scheduling repairs, maintenance, sales units and tracking workflow. Whether your shop needs to start from square one with creating a scheduling process or just needs some small improvements in your existing scheduling, this workshop will help you fine-tune your ability to make time tangible for improved profitability and shorter repair cycle times. 

During this workshop, attendees will learn:
  • Key elements of scheduling
  • How to evaluate what your shop is currently doing
  • Best practices for improving your scheduling process

Shop Talk: Mastering Communications Inside Service

Wednesday, November 13
3:15 - 4:15 p.m.

Valerie Ziebron, VRZ Consulting

Communication is one of the most important components of a profitable, proactive shop. We know we need to share the goals, bring up the challenges and get everyone on the same page but who has the time? What’s the best way to do it; and what do you say? This session will provide easy-to-use tips and tools to help you quickly plan effective internal shop communication. The best part is, you get to choose the methods that are best suited to your communication style and your shops unique dynamic. Keeping your team on track and driving continuous improvement in your shop doesn’t have to be big challenge. Leverage the help of everyone on your team with short, effective communications. 

During this workshop, attendees will learn:
  • How to use a simple shop communication template
  • Effective ways to keep shop meetings positive and to remove negative comments
  • Communication topics your team can implement into meetings