Randy Henrick

 Randy Henrick & Associates

 Randy Henrick is an experienced auto dealer compliance and consumer credit attorney and consultant. He was the regulatory and compliance attorney for Dealertrack, Inc., for 12 years. Randy has over 30 years experience in consumer credit and compliance. Prior to Dealertrack, Randy worked for GE Capital, Citibank, MasterCard International, and Fleet Boston. Randy is currently the principal of Randy Henrick & Associates, LLC. He does dealer consulting to provide assistance with regulatory and compliance issues ranging from advertising and policy drafting and reviews to webinar-based training on sales, F&I, privacy, data security, and other regulatory and compliance topics. Randy's website is www.AutoDealerCompliance.net.

Randy writes monthly articles in Subprime Auto Finance News covering an array of legal, regulatory and compliance best practices for vehicle dealers. He has spoken at four NADA conventions, three NIADA conventions, and three RVDA conventions. Randy has worked with NADA on training and publications as well. Randy wrote the NADA Management Series “A Dealer Guide to Federal Truth in Lending Requirements” (2018)

Compliance Update: Aggressive Regulators, New Risks and Harsh Penalties for Dealer Conduct

Friday, November 15
8:00 - 9:00 a.m.

Randy Henrick, Mosaic Compliance Services, LLC

In this 2019 compliance update, we will discuss: i) recent enforcement actions by the CFPB and FTC in new fields of dealer activity and the CFPB’s citing aftermarket products as a leading item of service member complaints; ii)  FTC and state Attorney General UDAP enforcement activity in other key areas including spot deliveries; safety recalls; privacy and safeguards; collection practices and repossessions; and advertising.  For advertising, we will review the legal requirements that regulators most frequently look for as well as enforcement actions to show things that regulators have cited in assessing whether an advertisement is unfair or deceptive; iii) increases in penalty amounts for UDAPs and other violations and examples of large penalties imposed on dealers. This presentation will review recent cases, pronouncements, and enforcement actions on both the federal and state levels to assist RV dealers in identifying conduct that may be out of compliance and particularly susceptible to regulatory enforcement or litigation.  State Attorneys General are empowered to enforce federal as well as state consumer protection laws against auto dealers and have been active in doing so. We will show who has been most active and discuss plaintiff attorney priorities in trolling for clients as well. 

 During this workshop, attendees will learn:
  • Best practices to comply with the new areas of focus on “regulation by enforcement" 
  • How penalties for compliance violations have increased substantially
  •  "Best Practices" changes to sales and F&I and how to document and protect your dealership if claims are made