Service Writer/Advisor Online Course
Service Writer/Advisor Online Course
Cost: $150. Course Description: The course covers 43 key competency areas and provides front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis. Content offers the best and brightest ideas from RV industry service experts with instruction on:
  1. Building trust and rapport
  2. Administrating and operating effectively
  3. Generating additional services and revenue
  4. Improving customer satisfaction and community relations
  5. Organizing and managing appointments and workflow
  6. Coordinating with technicians and other departments
Multiple sections on customer service reinforce and drive-home one of the top skillsets required of top performing fixed operations personnel. Fully interactive and easy to navigate, the nine course sections offers audio voice over and numerous progress checks. It concludes with a timed, comprehensive final assessment. A more complete course description and FAQ is here: Course Information.

How long do I have to complete the course: You may enroll anytime. The current course term is Dec 1, 2023 – December 31, 2024. The next course term is December 1, 2024 – December 31, 2025.

If I complete the course, will I be a certified Service Writer/Advisor? This course helps experienced fixed operations personnel prepare for service writer/advisor certification. Certification candidates must have at least 1 year of experience as a service writer/advisor (or closely related experience) and submit a certification application form with the $199 fee. Complete details and to apply for certification go here: Certification Information.

Can I take this course if I’m already a certified Service Writer/Advisor? Yes, you may use this course once for CEU purposes. You will earn 5 CEUs toward recertification when you complete the course and provide the certificate of completion with your recertification application. A training log to record all of your CEUs is available here: Recertification Information.

CANCELLATIONS / REFUNDS / TRANSFERS / EXTENSIONS: This course is non-transferable. Refunds are only provided if the registrant submits a request in writing within 14 days of registration and proof of no access to the Learning Management System (LMS) has been confirmed. A $50 administrative fee will be applied. Course extensions are not available. You have until December 31, 2024 to complete the course and print a certificate of completion. Policies and fees are subject to change without notice.

Ready to enroll yourself in the course? Click Add to Your Cart (below).

Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.

The price listed below does NOT include certification.
150.00

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CONNECT - Values for a range of recreation vehicles, including truck campers, motorhomes, travel trailers, fifth wheels, park models and camping trailers. Subscribe now and receive unlimited access to the industry standard for used recreation vehicle values from any web-enabled device.

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The Damage Repair Estimator On-Line, enables users to create customized, detailed estimates of repairs, upload photos and documents, and is a centralized resource for average time and cost of making RV repairs and purchasing RV parts. The easy-to-navigate online system will help an RV service department to prepare consistent, data-supported, claim estimates for insurance companies and RV owners. Users will be able to create an accurate, itemized estimate using the software, while having the option to save all photos and supporting documents with the estimate using the ‘upload file’ feature. Dealers can sign-up for a free, no-obligation, 30‐day trial of The Damage Repair Estimator On-Line by calling (440) 336-0703 or by sending an email to wrcamp1@aol.com. After the trial, a monthly subscription fee recurs automatically until cancelled.  For more information view our YouTube Video https://youtu.be/dy-RfF4pBRI

Download the Order form The Damage Repair Estimator On-Line  

 
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The 12th Edition of the Service Management Guide is provided by the Mike Molino RV Learning Center.

The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service managers, technicians, and suppliers. The guide offers more than 100 pages of average work unit times for the... Details
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The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service managers, technicians, and suppliers. The guide offers more than 100 pages of average work unit times for the most functions RV technicians... Details
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The latest version of this publication has been updated to parallel the service procedures most service personnel perform on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service managers, technicians, and suppliers.The Service Management Guide offers more than 100 pages of average work... Details
 
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RV Damage Repair Estimator: A tool for consistent, data supported, claim estimates. The RV Damage Repair Estimator, 4th Edition

More than ever, RV dealerships seek to increase efficiencies and service department revenue. A growing source of that revenue comes from insurance company reimbursements for collision, storm, and vandalism repair. Insurance providers have set policies that govern reimbursement of repair claims. It helps RV service departments and insurance... Details

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Go RVing Window Clings - Set of 5

Go RVing Window Clings. Place the window clings in high-traffic areas of your dealership, such as the showroom entrance or windows facing a busy street. These window clings measure 8" x 20". Available by April 15th.
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Go RVing Posters. A great addition to any Dealership.

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Go RVing Window Clings - Set of 5

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