Service Writer/Advisor Online Course
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Top performing service and parts departments create confident and loyal customers. The Mike Molino RV Learning Center is here to help you build a team of top performers. The new Service Writer/Advisor online course offers the best and brightest ideas from RV industry service experts with instruction on:
Improving customer satisfaction and community relations
Organizing and managing appointments and workflow
Generating additional services and revenue
Coordinating with technicians and other departments
Administrating and operating effectively
Building trust and rapport
$150 per registrant. CLICK HERE TO ENROLL
Self-study, individual registration. Course access expires December 31, 2021.
What will course registrants learn? Download
the course information sheet to see a list of modules for this course. Nine modules covering 43 key competency area will prepare your front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis.
Fully interactive and easy to navigate, the nine-module course offers audio voice over and numerous progress checks. Multiple sections on customer service reinforce and drive-home one of the top skill sets required of top performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment to test your knowledge and skills learned in the course. To become a certified Service Writer/Advisor, there is a separate exam and fee.
The course takes about 5 hours to complete. Certified service writers/advisors and parts specialists will earn 5 continuing credit hours toward recertification. Learners have until December 31 to complete the course and print a certificate of completion.
“LOVE the content on handling difficult customers. Especially the section on not taking it personally, etc.” – Tim Henehan, Wilkins RV.
"This will make a great foundation for new and old service members of the RV Industry.” – Wells Gardner, Bill Plemmons RV World.
CANCELLATION / REFUND / TRANSFER POLICY: No course transfers allowed.
All cancellations must be in writing within 14 days of the registration. To qualify for a refund, the registered learner must not have accessed the Learning Management System. This will be verified prior to the processing of the refund. A $50 administrative fee will be deducted from each refund request. Course policies are subject to change without notice.