RVDA Recognizes Top-Rated RV Manufacturer/Brands
in Dealer Satisfaction Index (DSI) Survey
(Fairfax, VA) – RVDA is
honoring 23 RV manufacturers/brands with Quality Circle Awards for achieving
the highest scores in the association’s 31st annual Dealer Satisfaction Index
(DSI) survey. These brands/manufacturers
received at least 15 dealer responses and scored 4.25 or above on a 5-point
scale in overall dealer satisfaction in the association’s survey conducted June
through September.
The towable RV manufacturers/brands receiving
awards are (in alphabetical order by manufacturer): Alliance RV (Avenue,
Delta, Paradigm, Valor) Brinkley RV (Model G, I & Z); Coachmen (Brookstone, Chaparral, Catalina, Shasta); East to West (Ahara,
Blackthorn, Takoda, Tandara, Alta, Longitude, Della Terra, Silver Lake); Forest
River (Cardinal, Cedar Creek, Cherokee, Columbus, Flagstaff, Ibex, No
Boundaries, Pause, Puma, r-pod, Riverstone, Rockwood, Rogue, Sabre, Sandpiper,
Sierra, Solaire, Surveyor, Wildcat); Grand Design (Imagine, Influence, Momentum,
Reflection, Solitude, Transcend); Gulf Stream (Amerilite, Conquest,
Innsbruck, Kingsport); Highland Ridge (Open Range); Jayco; KeystoneRV (Alpine, Cougar, Hideout, Retreat); KZ RV (Connect,
Connect SE, Connect Mini, Durango, Durango Gold, Ridgeway, Sportsmen, Sportsmen
Sportster, Sportsmen Classic), Starcraft, and Venture RV (SportTrek, SportTrek Touring, Sienna, Stratus, Sonic).
An honorable mention goes to Keystone RV’s Bullet and Sprout towable brands which were highly rated but not by enough
dealers rated the brand to qualify for an award.
The motorized RV manufacturers receiving awards
are (in alphabetical order): Coachmen (Galleria, Beyond, Nova, Pixel);
Dynamax; Entegra; Forest River (Class Cs); Grand Design (Lineage Class
Cs); Gulf Stream; Jayco; Leisure Travel Vans/Triple E, Newmar, and Pleasure-Way.
Motorhome builders Airstream, Grech,
and Renegade also receive honorable mentions for being highly rated but
not by enough dealers to qualify for an award.
When rating their brands/manufacturers, RVDA
asked dealers to express, confidentially, their level of satisfaction on four
core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
“The DSI results recognize top-rated
manufacturers in several important areas of dealer and customer support, which
is more important than ever as the industry works to reduce Repair Event Cycle
Time,” said RVDA Chairman of the Board Larry Troutt III of Topper’s RVs in Waller,
TX. “Thanks to all the dealers who
responded to the survey and congratulations to the manufacturers who earned
Quality Circle Awards this year.”
RVDA received DSI responses from 495 dealership locations in the U.S. and
Canada that included 2,324 brand ratings, an average of 4.7 per dealer. A summary of the DSI survey aggregate results
will appear in the November issue of RV Executive Today. The top-rated
manufacturers will be recognized and receive their awards during the RV Dealers
Convention/Expo at Paris Las Vegas.
RVDA is the national association representing
RV retailers. The association’s members include RV dealers, RV rental
operators, and RV aftermarket sales and service locations. RVDA of Canada is a national, volunteer
federation of provincial and regional RVDA associations which exists to protect
and promote the interests and welfare of RV dealers across Canada to enable the
industry to maximize its potential.