October 2016 Issue of RV Executive Today

Table of Contents

10   The Passionate RV Leader                  
Here’s how to analyze and balance your personal and work interests so you avoid burnout and maintain passion for the job.   

12   Time for a Shake-Up in Your F&I Department 
A customer’s experience in the F&I department is often his last impression of the buying experience. Make sure it’s a good one by making these changes to the department.   
14     Is It Luck or Is It Skill?     
Look beyond a job applicant’s resume and interview to determine if he or she really is the right fit for your dealership.        
16   Simplify Life at the Dealership-- Hold Service Advisors Accountable        
If it seems that everyone in the store ends up getting involved with customers’ service issues, make life easier by training service advisors to do proper customer follow-up--every time.             

18    7 Team-Building Must-Haves    
Does your sales manager train salespeople so they can improve, or does he just tell them how badly they’re doing their jobs?        

20      RV Dealers International Convention/Expo Schedule      
Here’s the latest info on the Nov.7-11 event, including workshops, exhibitors, and Vendor Training +Plus sessions.       

28      Who Made the List? 
The Society of Certified RV Professionals has released its roster of individuals who earned certification or recertification during the past quarter. 

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Other Issues

  • September 2017 

    Quarterly market survey; dealer confidence sets new all-time high; planning your exit from the business; dynamic marketing; effective shop meetings; dealership "face-lifts" that improve sales; overcoming objections; Marty Shea inducted into RV/MH Hal
  • August 2017 

    preview of the 2017 RV Dealers International Convention/Expo; pet peeves of a warranty manager; using social media to sell the RV lifestyle; new developments in digital advertising; choosing an F&I outsource company; interview with Linda Roddy
  • July 2017 

    marketing light-weight towables to Millennials and Generation Xers, finding and grooming a sales manager, common objections, sizzling summer sales, certifications and recertifications, pet peeves of a parts person