Business Feature
Performance improvement is a topic that is on a lot of association member's minds at this time of year, as annual budgets are evaluated and we look for ways to streamline and improve productivity and performance in our industry.

Board member Dominique Barclay, vice president of finance for Versaton Canada, explains how her company conducts an annual performance improvement evaluation of their manufacturing processes--an evaluation that last year saved Versaton over $750,000!

Job Openings

Accounting Manager - Versaton Canada

The Accounting Manager is responsible for all areas relating to financial reporting. Responsible for developing and maintaining accounting principles, practices and procedures to ensure accurate and timely financial statements. Coordinates with department heads to address the reporting needs of each area and program of the organization. This position operates under tight deadlines and a wide range of accounting activities including bookkeeping, financial reporting, year-end audit preparation and budget preparation. Contact Amelie Venet (amelie@versaton.ca), HR Director at Versaton Canada.

Database Administrator - Opus West

Opus West is searching for a Database Manager, who will be primarily responsible for supervising & maintaining the member database in iMIS. Duties include but are not limited to the accurate execution of the entire donation process, from donation entry, credit card processing, acknowledgement letters, billing, importing and exporting data, daily and monthly report generation and account reconciliation; and providing general membership assistance and customer service. Contact Clara Chen at Opus West.

Member Spotlight

Jane Johnson
Jane Johnson is the Director of Accounting for Versaton Europe. A native of Scotland, Jane is a graduate of Cambridge University and worked at Dun and Bradstreet for six years before joining Versaton. At Versaton, she worked with John Tan in the marketing department at the corporate headquarters in Los Angeles before transferring back to the UK to head the membership department in the European office. Jane loves living in London and feels fortunate to work with so many talented people!

Jane is a member of the iMIS Association's Awards Committee, and particularly enjoys event planning and celebrating the achievements of the best and brightest in our industry. (If you have enjoyed attending our annual gala, Jane is one reason we have such fantastic entertainment and a beautiful setting for the awards.)  She is married to William, an anesthesiologist with the NHS, and is the mother of  first graders Clare and Cecilia. She enjoys biking and hiking with her girls.

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Customer Service Strategies that Work - How to Create More Loyalty in a Dynamic Competitive Marketplace 125 minute DVD training video featuring Lisa Ford A dealership's employees and their customer service skills may be the only thing that differentiates a business from the competition. And with customers are more sophisticated and educated than ever before, it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In... Details
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RV Parts Manager and Parts Specialist Learning Guides Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification.

Each guide details the knowledge and skills that today's parts managers and parts specialists need to perform effectively. Based on... Details
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RV Parts Manager and Parts Specialist Learning Guides Developed by The Ohio State University Center on Ed ucation and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification.

Each guide details the knowledge and skills that today's parts managers and parts specialists need to perform effectively. Based on... Details
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RV Warranty Administrator, Service Writer/Advisor and Service Manager Learning Guides

Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification. The guides detail the knowledge and skills that today's RV service... Details
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RV Warranty Administrator, Service Writer/Advisor and Service Manager Learning Guides (CD ROM Version)
Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification. The guides detail the knowledge and skills that today's RV service... Details
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CD-ROM Version - These comprehensive learning guides provide nine sections to educate new and existing service managers in the “best practices” to increase their knowledge and skills and prepare for the service manager certification exam. CD-ROM version. The guides cover the duties and tasks that service managers should be able to perform effectively manage the service department and better serve their customers. They’re a valuable tool, and can be used to educate both new and... Details
 
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