Society of Certified RV Professionals’ Recognition Program Announces Recently Certified Industry Personnel

(Fairfax, VA) The Society of Certified RV Professionals is pleased to recognize 23 individuals from twelve participating dealerships who earned a new certification in the past quarter through the Mike Molino RV Learning Center Fixed Operations Certification Program.

Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 32 individuals who earned certification.

“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”

Those in the recognition program that earned a new certification are: David Hicks (Service Writer/Advisor), Kevin Josephson (Service Writer/Advisor), Ken Kicinski, Jr. (Service Writer/Advisor), David Kyle (Service Writer/Advisor), Samuel Lewis (Service Writer/Advisor), Shelley Shanahan (Service Writer/Advisor), Tracey Smith (Service Writer/Advisor), Dee Southall (Service Writer/Advisor), Joseph Stewart (Service Writer/Advisor), Jamin Thomas (Service Writer/Advisor), Timmy Van Berkum (Service Writer/Advisor), James Douglas Waddington (Service Writer/Advisor), Ann-Marie Wilson (Service Writer/Advisor), Joshua Downing (Warranty Administrator), Kali Eaker (Warranty Administrator), Danielle Eldred (Warranty Administrator), Tiffany Evans (Warranty Administrator), Jessica Flanagan (Warranty Administrator), John Lexow (Warranty Administrator), Sara Linenkugel (Warranty Administrator), Shelley Shanahan (Warranty Administrator), Allison Wagner (Warranty Administrator), Dale Petersen (Parts Specialist), Katie Romine (Parts Specialist).

Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.

The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification show an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.

For more information about the society and to learn how your dealership can participate in the recognition program, visit the RV Learning Center website.