Society of Certified RV Professionals’ Recognition Program Announces Recently Certified Industry Personnel
(Fairfax, VA) The Society of Certified RV Professionals is pleased to recognize 20 individuals from nine participating dealerships who earned a new certification and two individuals that renewed their certification this winter through the Mike Molino RV Learning Center Fixed Operations Certification Program.
Participation in the recognition program allows the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 30 individuals who earned certification.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” said RVDA President Phil Ingrassia. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those in the recognition program that earned a new certification are: Nancy Carpino (Service Manager), Emma Falbo (Service Manager), Kenneth Glover (Parts Manager), Krista Colburn (Parts Specialist), John Gerhardt (Parts Specialist), Chris Seider (Parts Specialist), Tamara Ward (Parts Specialist), Emily Alvarez (Warranty Administrator), Lauran Hollifield (Warranty Administrator), Bryanne Amrol (Service Writer/Advisor), Tammy Birch (Service Writer/Advisor), Ann Burdett (Service Writer/Advisor), Scott Cye (Service Writer/Advisor), Jake Farey (Service Writer/Advisor), Curtis Johnson (Service Writer/Advisor), Tyler Jones (Service Writer/Advisor), Dennis Maravilla (Service Writer/Advisor), Christopher Marx (Service Writer/Advisor), Gabriella Rodriguez (Service Writer/Advisor), and Kimberly Wood (Service Writer/Advisor).
Those in the recognition program who renewed their certification are Jordan Benzel (Parts Specialist) and Matthew Gilman (Service Manager).
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry. Certified personnel benefit the RV industry by improving the customer experience. Fixed operations personnel who are trained and certified become more efficient, which improves a dealership’s Repair Event Cycle Time (RECT) and leads to higher customer satisfaction. Recertifying and maintaining certification show an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations.
For more information about the society and to learn how your dealership can participate in the recognition program, visit the RV Learning Center website.