Fixed Ops Trainer David Foco to Discuss Enhancing Repeat and Referral Business, Warranty Ordering Process at RVDA Convention/Expo
Register at advanced registration rates now through August 31
(Fairfax, VA) The fixed operations track at the 2019 RV Dealers Convention/Expo will showcase two hour-long workshops from David Foco, Vice President for A World of Training. Foco, a popular convention speaker, works in dealerships helping dealers increase their business through effective communication, enhanced processes, effective hands on training, and an intense work ethic.
Foco’s “Fixed Operations Employees Selling RVs” workshop begins at 10:15 a.m. on Wednesday, Nov. 13. In this session, he will discuss how to engage and get the most out of fixed operation's employees when interacting with customers on the showroom floor, as well as enhancing repeat and referral business. Foco will explain and demonstrate these opportunities with specific processes that will increase a customer's purchasing decision.
During this workshop attendees will learn:
- Sales and service tour process
- Proper active delivery process/driving Google reviews for repeat and referral business
- Customer, delivery coordinator, and service advisor intro
His next workshop, “Evolving Your Special-Order Parts Process,” takes place on Thursday, Nov. 14 at 10:15 a.m. Foco will examine the nuances dealership personnel must be aware of regarding the process of ordering warranty parts. Additionally, Foco will walk-through methods that can be implemented at a dealership to eliminate the everyday hassles of this process and improve customer and employee communications.
During this workshop, attendees will learn:
- The entire process for ordering and tracking special order parts
- How to set customer expectations and solidifying getting these parts installed for customers
- Processes for the parts inspection and communicating with the service team and customers when parts arrive
The 2019 Convention/Expo matrix is now available, click here to view/download it. Visit the convention website for a complete list of speakers and workshops.
The convention is sponsored by RVDA–The National RV Dealers Association, RVDA of Canada, and the Mike Molino RV Learning Center. The tracked education program includes targeted content on F&I, sales, social media/eMarketing/BDC, fixed operations, rental operations, and general management. In its planning, the convention committee focuses on providing dynamic presentations on the most important relevant and timely topics in the RV industry. The committee strives to offer a program that includes both well-known experts from within the RV industry, as well as new presenters with fresh and thought-provoking ideas from other industries.
The Mike Molino RV Learning Center is a leading resource for targeted publications, certification programs, online learning, and live workshops – all designed exclusively for dealership staff. The professional development and educational resources offered by the Learning Center help dealers maintain professionalism and efficiency.
For more information about the RV Learning Center, go to www.rvlearningcenter.com. The RV Learning Center is a tax-exempt organization as described in section 501(c)(3) of the Internal Revenue Code. Contributions may be tax deductible as charitable donations.