RVDA’s Dealer Satisfaction Index (DSI) Survey Underway
DSI Survey Stations Available at RV Dealers Convention/Expo
(Fairfax, VA) – RVDA’s 25th Annual Dealers Satisfaction Index (DSI) survey is underway. The online version of the survey can be completed here.
In addition, U.S. and Canadian dealers attending the 2018 RV Dealers Convention/Expo November 5-9 will be able complete at survey stations near the convention registration at the Paris hotel in Las Vegas. Dealers will receive DSI forms and can use survey stations near the registration desk. All dealers can also access the online version of the DSI -- using a notebook or tablet computer -- via the RVDA mobile app, which is available for free at Apple or Android App stores.
The DSI is a confidential survey measuring the level of dealer satisfaction with the manufacturers in areas of vital interest to dealers, including: product reliability/quality; parts support; warranty support and sales support.
The survey is operating on a different schedule this year. The survey window opens October 19 and will close in January. RVDA Quality Circle Awards – given to the manufacturers/brands receiving the highest DSI ratings – will be presented during the RV Industry Association’s RVX: The RV Experience event in Salt Lake City, UT, March 12-14.
The convention is sponsored by RVDA–The National RV Dealers Association, RVDA of Canada, and the Mike Molino RV Learning Center. Visit www.rvda.org/convention for regular updates as the convention approaches. You can also get convention updates on LinkedIn, Twitter, and Facebook.