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04PA - RV Parts Manager Learning Guide
RV Parts Manager and Parts Specialist Learning Guides Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's learning guides provide the information required for dealership employees to excel in their jobs and prepare them for certification.
Each guide details the knowledge and skills that today's parts managers and parts specialists need to perform effectively. Based on real-world task-and-skills analysis of the positions compiled by industry experts, and include multiple self-checks and practice exercises. The guides can be used by mentors working with new or existing employees, or they can be used by employees who already have some experience.
The guides are available in full sets and by individual section booklets.
Full sets include a 3-ring binder. The guides are also available digitally as PDF documents on CD s (w/o binder) See version as CD ROM.
Parts Manager Learning Guide
How much "stock" should you place in your parts department staff?
Trained parts personnel develop top performing parts departments.
Give your parts personnel the tools they need to create more value from your parts and accessory department.
The Parts Manager Learning Guide consists of nine sections:
Section A - Merchandise the Store
Section B - Market Parts & Accessories
Section C - Manage Parts Inventory
Section D - Sell Parts & Accessories
Section E - Manage Customer Relations
Section F - Manage Human Resources
Section G - Manage Financial Resources
Section H - Perform Administrative Functions
Section I - Pursue Professional Development
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