Education Tracks

Schedule-at-a-Glance


Schedule Subject to Change


Monday, November 6

  • 9:00 a.m. - 5:30 p.m. Registration open
  • 11:30 a.m. - 2:30 p.m.  RVDA of America Board of Delegates lunch and meeting (Platinum Ballroom)
  • 12 noon - 5:00 p.m. RVDA of Canada Board of Directors Lunch & Meeting (Jubilee 3) 
  • 2:45 p.m. - 5:00 p.m. Vendor Training + Plus Workshops (Palace 1 & Palace 3)
  • 3:30 p.m. - 7:30 p.m. Private Event - Priority RV Network Members Only - Meeting & Reception (Skyview 3 & 4)
  • 5:15 p.m. - 6:30 p.m. Society of Certified RV Professionals Reception, with Janelle Barlow, author of A Complaint is a Gift (Platinum Ballroom)

Tuesday, November 7

  • 7:30 a.m. - 7:00 p.m. Registration Desk Open
  • 8:00 a.m. - 11:45 a.m."Hiring Winners" Young RV Executives Session w/ David Spader (additional fee) Sponsored by Gulf Stream (Jubilee 3)
  • 8:15 a.m. - 2:15 p.m. Vendor Training + Plus Workshops (See Matrix or Convention App for Details)
  • 9:30 a.m. - 2:15 p.m. Partners in Progress Meetings (Palace 6)
  • 12 noon - 2:15 p.m. Two-Part Mini Rental School (Jubilee 3) (included in convention registration)
          Part 1: "Top 10 Things all $1M Rental Dealers Do"
          Part 2: "RV Poison Ivy: Avoid These Nasty Rental Habits"
  • 2:30 p.m. - 4:00 p.m. Opening General Session and Keynote Address by Chris Helder (Platinum Ballroom)
         "The Power of Influence - Mastering the Customer Experience"  Sponsored by Wells Fargo, Commercial Distribution Finance
  • 4:00 p.m. - 7:00 p.m. Expo Open with Reception on Expo Hall Floor
  • 7:00 - 9:00 p.m.  RVDA of Canada Reception - Open to all Canadians (Skyview 1)

Wednesday, November 8

  • 7:30 a.m. - 5:30 p.m. Registration Desk Open
  • 9:00 a.m. - 10:00 a.m. Concurrent Track Workshops(see Matrix or Convention App for Details)
  • 10:15 a.m. - 11:15 a.m.  RVDA of America Annual Meeting  (Platinum Ballroom)
  • 10:15 a.m. - 11:15 a.m. RVDA of Canada Annual Meeting (Jubilee 3)
  • 10:15 a.m. - 11:15 a.m. Workshop for Parts and Service Personnel -
    "Turning Customers from Upset to Loyal" w/ Valerie Ziebron (Palace 3)
  • 11:00 a.m. - 3:00 p.m. Expo Open (lunch served at noon) Lunch served in both halls of Expo
  • 12:45 p.m. - 3:00 p.m. Partners In Progress Meetings (Palace 6)
  • 2:00 p.m. - 4:15 p.m. Track Workshops (See Matrix or Convention App for details)
  • 4:15 p.m. - 5:30 p.m.   Young Executives Reception - Sponsored by Coach-Net (Jubilee 2)
  • 4:30 p.m. - 5:30 p.m. TRVA Beer and Wine Reception for Texas Dealers and TRVA Members - By Invitation Only (Jubilee 3)
  • 5:30 p.m. - 7:30 p.m.  RV Business Top 50 Dealer Awards - organized by RV Business (Platinum Ballroom)


Thursday, November 9

  • 8:00 a.m. - 4:30 p.m. Registration Desk Open
  • 9:00 a.m. - 11:15 a.m. Track Workshops
  • 11:00 - 2:00 p.m.  Expo Open  Lunch served in both halls of the Expo
  • 2:00 p.m. - 5:30 p.m.  Track Workshops
  • 5:30 p.m. - 7:30 p.m. Sunset Social Reception - Open to all Attendees (Platinum Ballroom)


Friday, November 10

  • 8:00 a.m. - 9:00 a.m.  Compliance Education: 2018 Compliance Outlook - Randy Henrick (Palace 1&2)
  • 9:15 a.m. - 10:15 a.m. Compliance Education: CFPB-Proof Your Dealership - Jim Ganther (Palace 1&2)


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