The manual outlines valuable strategies for improving customer satisfaction such as: the eight rules of the team approach, empowering employees to take ownership of problems, and anticipating the customer's needs.

This manual will discuss how you can create a steady stream of prospects, even during slow sales periods.

What are the qualities that distinguish the very best RV salespeople at your dealership? This study reveals the qualities dealerships should be looking for in their salespeople. These include persuasiveness, personality, problem solving, and organization.

RV In-Dealership Training Library CD-ROM includes RV Salesperson 2001, RV Salesperson, Inc., RV Manager's 52 Week Lesson Planbook, and RV Manager 2001.

This is a well-defined self-study program that teaches RV salespeople how to "run their sales career like a business."