Go RVing Window Clings - Set of 5
Go RVing Window Clings. Place the window clings in high-traffic areas of your dealership, such as the showroom entrance or windows facing a busy street. These window clings measure 8" x 20". Available by April 15th.
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***This course will not certify you as a Parts Manager***
Ready to enroll yourself in the course? Click Add to Your Cart (below)
Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.
ALREADY ENROLLED in the course? Click here to log in.
Top... Details
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***This course will not certify you as a Parts Specialist***
Ready to enroll yourself in the course? Click Add to Your Cart (below)
Ready to enroll someone else in the course? Email info@rvda.org or call (703) 591-7130, ext. 107.
ALREADY ENROLLED in the course? Click here to log in.
Available... Details
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The Go RVing Dealer Tie-In Program is available for RV dealers and affiliated ad agencies to leverage the power of the national advertising and promotion campaign at the local level.
Focused on family adventure, couples, and the benefits of outdoor travel, Go RVing's multimedia marketing communications campaign continues to emphasize the flexibility and affordability of RV travel for today's consumers.
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Go RVing Posters. A great addition to any Dealership.
Details (24" x 36") Set of 5.
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Managing through the crisis three part webinar series synchronized with slides, and Excel spreadsheet templates used in session three.
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Provides six ways to profit from a consignment RV rental operation, and includes tips on selecting the appropriate type of fleet vehicles, setting rental rates, staffing, and advertising.
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Customer Service Strategies that Work - How to Create More Loyalty in a Dynamic Competitive Marketplace
125 minute DVD training video featuring Lisa Ford
A dealership's employees and their customer service skills may be the only thing that differentiates a business from the competition. And with customers are more sophisticated and educated than ever before, it's critically important to make sure employee skills are constantly updated to meet ever-rising customer expectations. In... Details
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The manual outlines valuable strategies for improving customer satisfaction such as: the eight rules of the team approach, empowering employees to take ownership of problems, and anticipating the customer's needs. The manual is adapted from a workshop presented by Bill Koster at the 1999 RVDA Convention/Expo.
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Improve Sales by
Rebuilding or Renovating
Your Dealership: Facility
Layout Considerations
Many dealers across the nation
have contacted RVDA with
questions on how to build new or
renovate their current facilities in an effort to
increase profitability. Chuck Marzahn, of Marzahn &
King Consulting, has been in on the ground floor of
some very successful transformations.
In this manual, Chuck details the thought processes
and planning concerns involved in building a
dealership from the... Details
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Section E of the RV Parts Manager Learning Guides.
This section provides information on managing the customer database, development of communication strategies for customers, and how to resolve customer issues.
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Section G of the RV Parts Manager Learning Guides.
This section provides information on gathering data for analysis and inventory forecasts.
Learn how to create yearly sales projections and goals as well as managing the parts department budget. Practice reviewing financial reports and learn how to reconcile general ledger to parts value.
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Section F of the RV Parts Manager Learning Guides.
This section provides information on recruiting, interviewing, and hiring qualified potential staff. Learn how to assign tasks and responsibilities to staff and how to train them properly. This section includes information on how to identify federal, state, and local laws requiring compliance, and which are applicable to your dealership.
Learn how to properly conduct employee performance reviews, and disciplining and ... Details
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Section B of the RV Parts Manager Learning Guides.
This section provides information on maintenance of retail sales pricing and website catalogs.
Learn how to participate in special events and how to select unique product mixes and promoting materials. Instructional material on customer feedback and supplier relationships is also included.
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Section C of the RV Parts Manager Learning Guides.
This section provides information on inventory database management, specifically for the parts department.
Learn how to control theft and pilferage along with inventory management.
This section also includes information on how to process returned parts and how to properly dispose of obsolete parts.
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Section A of the RV Parts Manager Learning Guides.
This section provides information on the benefits and challenges of an effective store design and layout.
Gain an understanding of how to install in-store signage and displays, how to update product pricing, and how to rotate product stock.
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Section D of the RV Parts Manager Learning Guides.
This section provides information on how to prepare for daily operations, performing end-of-day operations, and how to provide excellent customer service. This section also includes information on sales in the parts department and how to process orders and handle money.
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Section H of the RV Parts Manager Learning Guides.
This section provides information on knowledge, development, and maintenance of SOPs.
Learn how to troubleshoot daily issues and promoting creativity in problem solving in groups. Practice organization, development, and maintenance of a quote book and learn how to upgrade computer software and equipment as well as other office equipment maintenance.
This section also includes information on how to maintain... Details
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Section I of the RV Parts Manager Learning Guides.
This section provides information on how to get connected and participate with professional development opportunities.
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The Personality Qualities of
a Top RV Salesperson: A
Joint Study by Caliper &
RVDA Education Foundation
What are the qualities that distinguish
the very best RV salespeople at your
dealership? This study reveals the
qualities dealerships should be looking for in their
salespeople. These include persuasiveness,
personality, problem solving, and personal
organization skills. This is crucial reading for sales
managers.
© 1998, The RVDA Education Foundation. 11 pp., 8.5
x 11".
Item... Details
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RV Parts Manager and Parts Specialist Learning Guides
Developed by The Ohio State University Center on Education and Training for Employment (OSU/CETE), and RV parts and service experts, the RV Learning Center's
learning guides provide the information required for
dealership employees to excel in their jobs and prepare them for certification.
Each guide details the knowledge and skills that today's
parts managers and parts specialists need to perform
effectively. Based on... Details
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RV Parts Manager and Parts Specialist Learning Guides
Developed by The Ohio State University Center on Ed
ucation and Training for Employment (OSU/CETE), and RV
parts and service experts, the RV Learning Center's
learning guides provide the information required for
dealership employees to excel in their jobs and prepare them for certification.
Each guide details the knowledge and skills that today's
parts managers and parts specialists need to perform
effectively. Based on... Details
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Parts Specialist Learning Guide
The principle-based learning guides provide the basis of
knowledge required for parts specialists to do their jobs better and
prepare for the parts specialist certification exam.
Section A - Merchandise the Store
Section B - Market Parts & Accessories
Section C - Manage Parts Inventory
Section D - Sell Parts & Accessories
Section H -... Details
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This principle-based learning guides provide the basis of knowledge required for parts specialists to do their jobs better and prepare the parts specialist certification exam. Six Sections. CD-ROM version.
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