Service Writer/Advisor Online Course
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Top performing service and parts departments create confident and loyal customers. The Mike Molino RV Learning Center is here to help you build a team of top performers. The new Service Writer/Advisor online course offers the best and brightest ideas from RV industry service experts with instruction on:
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Improving customer satisfaction and community relations
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Organizing and managing appointments and workflow
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Generating additional services and revenue
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Coordinating with technicians and other departments
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Administrating and operating effectively
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Building trust and rapport
Cost: $150 per registrant.
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Self-study, individual registration. Course access expires December 31, 2021.
What will course registrants learn? Download the course information sheet to see a list of modules for this course. Nine modules covering 43 key competency area will prepare your front-line people with the knowledge required to meet and exceed customer and dealership expectations on a day-to-day basis.
Fully interactive and easy to navigate, the nine-module course offers audio voice over and numerous progress checks. Multiple sections on customer service reinforce and drive-home one of the top skill sets required of top performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment to test your knowledge and skills learned in the course.
To become a certified Service Writer/Advisor, there is a separate exam and fee. The course takes about 5 hours to complete. Certified service writers/advisors and parts specialists will earn 5 continuing credit hours toward recertification. Learners have until December 31 to complete the course and print a certificate of completion.
Testimonials:
“LOVE the content on handling difficult customers. Especially the section on not taking it personally, etc.” – Tim Henehan, Wilkins RV.
"This will make a great foundation for new and old service members of the RV Industry.” – Wells Gardner, Bill Plemmons RV World.
Enroll today !
CANCELLATION / REFUND / TRANSFER POLICY: No course transfers allowed. All cancellations must be in writing within 14 days of the registration. To qualify for a refund, the registered learner must not have accessed the Learning Management System. This will be verified prior to the processing of the refund. A $50 administrative fee will be deducted from each refund request. Course policies are subject to change without notice.