October 2016 Issue of RV Executive Today

Table of Contents

10   The Passionate RV Leader                  
Here’s how to analyze and balance your personal and work interests so you avoid burnout and maintain passion for the job.   

12   Time for a Shake-Up in Your F&I Department 
A customer’s experience in the F&I department is often his last impression of the buying experience. Make sure it’s a good one by making these changes to the department.   
14     Is It Luck or Is It Skill?     
Look beyond a job applicant’s resume and interview to determine if he or she really is the right fit for your dealership.        
16   Simplify Life at the Dealership-- Hold Service Advisors Accountable        
If it seems that everyone in the store ends up getting involved with customers’ service issues, make life easier by training service advisors to do proper customer follow-up--every time.             

18    7 Team-Building Must-Haves    
Does your sales manager train salespeople so they can improve, or does he just tell them how badly they’re doing their jobs?        

20      RV Dealers International Convention/Expo Schedule      
Here’s the latest info on the Nov.7-11 event, including workshops, exhibitors, and Vendor Training +Plus sessions.       

28      Who Made the List? 
The Society of Certified RV Professionals has released its roster of individuals who earned certification or recertification during the past quarter. 

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Other Issues

  • May 2017 

    The importance of having a mobile-friendly dealership website; tips for getting your emails opened; advertising on social media; dealerships that are moving to the Cloud; choosing the best advertising platform; how to get employees to accept new tech
  • April 2017 

    KOA study shows more Americans are camping; travel trailer sales lead robust market growth; Forest River, Keystone retain top spots in travel trailers, fifth wheels; demand for RV rentals is robust; quarterly list of certified/recertified dealership
  • March 2017 

    Dealer confidence level reaches all-time high; dealers predict sales increase of at least 5%; well-attended retail, wholesale shows suggest another strong year; Lacey Pintado of Coach-Net is recognized by Society of Certified RV Professionals; Go RVi
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