October 2016 Issue of RV Executive Today

Table of Contents

10   The Passionate RV Leader                  
Here’s how to analyze and balance your personal and work interests so you avoid burnout and maintain passion for the job.   

12   Time for a Shake-Up in Your F&I Department 
A customer’s experience in the F&I department is often his last impression of the buying experience. Make sure it’s a good one by making these changes to the department.   
14     Is It Luck or Is It Skill?     
Look beyond a job applicant’s resume and interview to determine if he or she really is the right fit for your dealership.        
16   Simplify Life at the Dealership-- Hold Service Advisors Accountable        
If it seems that everyone in the store ends up getting involved with customers’ service issues, make life easier by training service advisors to do proper customer follow-up--every time.             

18    7 Team-Building Must-Haves    
Does your sales manager train salespeople so they can improve, or does he just tell them how badly they’re doing their jobs?        

20      RV Dealers International Convention/Expo Schedule      
Here’s the latest info on the Nov.7-11 event, including workshops, exhibitors, and Vendor Training +Plus sessions.       

28      Who Made the List? 
The Society of Certified RV Professionals has released its roster of individuals who earned certification or recertification during the past quarter. 

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Other Issues

  • July 2017 

    marketing light-weight towables to Millennials and Generation Xers, finding and grooming a sales manager, common objections, sizzling summer sales, certifications and recertifications, pet peeves of a parts person
  • June 2017 

    Annual benchmarking issue with data on dealership performance and profitability; annual RV rental survey results; latest quarterly market survey by Baird & Co; NADAguides' Lenny Sims discusses valuations for used units; independent agent says XtraRid
  • May 2017 

    The importance of having a mobile-friendly dealership website; tips for getting your emails opened; advertising on social media; dealerships that are moving to the Cloud; choosing the best advertising platform; how to get employees to accept new tech
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