October 2016 Issue of RV Executive Today

Table of Contents

10   The Passionate RV Leader                  
Here’s how to analyze and balance your personal and work interests so you avoid burnout and maintain passion for the job.   

12   Time for a Shake-Up in Your F&I Department 
A customer’s experience in the F&I department is often his last impression of the buying experience. Make sure it’s a good one by making these changes to the department.   
14     Is It Luck or Is It Skill?     
Look beyond a job applicant’s resume and interview to determine if he or she really is the right fit for your dealership.        
16   Simplify Life at the Dealership-- Hold Service Advisors Accountable        
If it seems that everyone in the store ends up getting involved with customers’ service issues, make life easier by training service advisors to do proper customer follow-up--every time.             

18    7 Team-Building Must-Haves    
Does your sales manager train salespeople so they can improve, or does he just tell them how badly they’re doing their jobs?        

20      RV Dealers International Convention/Expo Schedule      
Here’s the latest info on the Nov.7-11 event, including workshops, exhibitors, and Vendor Training +Plus sessions.       

28      Who Made the List? 
The Society of Certified RV Professionals has released its roster of individuals who earned certification or recertification during the past quarter. 

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Other Issues

  • March 2017 

    Dealer confidence level reaches all-time high; dealers predict sales increase of at least 5%; well-attended retail, wholesale shows suggest another strong year; Lacey Pintado of Coach-Net is recognized by Society of Certified RV Professionals; Go RVi
  • February 2017 

    Training resources to improve your employees' professionalism; how to get certified and stay that way; automakers to offer diesel options in popular pickup trucks; top researched RV brands as identified by NADAGuides.com
  • January 2017 

    Go RVing to target three demographic groups in 2017; planning the dealership's marketing strategy with tips from the experts; manufacturers' expansions could create staffing issues; quarterly list of certified and recertified employees; Winnebago's D
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