Table of Contents
10 Selling the Service Side of Your Business
Service writers play a major role in your dealership’s reputation and profitability. To sell more service, they need to understand some differences between how men and women approach getting their RVs repaired.
11 The 10-step Script for Service Excellence
Use this script to ensure that all customers are treated like royalty in your service department.
12 Preparing Your Dealership for Digital Consumers
Does your dealership provide customers with the kind of digital experience they’ve come to expect from other businesses? Here’s a checklist to find out.
14 Consumer Education: How to Prevent an RV from Becoming a Giant Lawn Ornament
RV buyers retain only so much information from the delivery walk-through. What happens when they get home and can’t remember how to operate the slide out?
16 Senators Urge HUD to Adopt RV Definition
Senators from Indiana, Ohio, and Michigan told HUD that its plan to redefine RVs has broad support and should be adopted “without inappropriate regulation of fifth wheel or other RVs.”
18 RVDA Members Provide Units for Go RVing Display at LPGA Events
Thousands of golf fans toured a variety of RVs that were on display at tournaments this spring. Go RVing’s displays also featured miniature golf, autograph sessions with LPGA tour pros, Go RVing golf towel giveaways, and other goodies.