July 2015 Issue of RV Executive Today

Table of Contents

9   Quick Takes        
This new monthly feature will take a look at statistics of interest to RV dealers. July’s topic: Camping data.   

10  RV Rental Revenue Up, Fleet Size Stable     

The majority of dealers with RV rental operations enjoyed double-digit increases in their rental revenue last year, according to a survey from the Recreation Vehicle Rental Association.     
    
12  Thinking of Starting an RV Rental Business? Here’s One Successful Dealer’s Advice       
There’s more than one business model for setting up a rental operation; here’s how one long-time rental dealer structures his.      

14  RV Industry Gets Temporary Exemption from Commercial Driver’s License Requirement            
Most RV delivery drivers won’t need a CDL under a two-year exemption granted by federal regulators. The exemption should help alleviate the kind of delivery delays that frustrated dealers last spring.      

20 RVDA Members in the News           
Dealers have been busy this spring with grand openings and Great Outdoors Month activities.  

24   Certifiably Professional  
With the RV market back in high gear, more dealers are investing in employee training to ensure that their customers have the best possible experience. Find out who’s been recently certified or recertified. 



      
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Other Issues

  • March 2017 

    Dealer confidence level reaches all-time high; dealers predict sales increase of at least 5%; well-attended retail, wholesale shows suggest another strong year; Lacey Pintado of Coach-Net is recognized by Society of Certified RV Professionals; Go RVi
  • February 2017 

    Training resources to improve your employees' professionalism; how to get certified and stay that way; automakers to offer diesel options in popular pickup trucks; top researched RV brands as identified by NADAGuides.com
  • January 2017 

    Go RVing to target three demographic groups in 2017; planning the dealership's marketing strategy with tips from the experts; manufacturers' expansions could create staffing issues; quarterly list of certified and recertified employees; Winnebago's D
  • December 2016 

    RV dealer confidence remains high; meet 2017 RVDA chair Darrel Friesen; latest DSI results show manufacturer performance dipped; 15 manufacturers receive Quality Circle Award; Jeff Hirsch is J.B. Summers Award winner
  • November 2016 

    Win the tech shortage war; former Navy SEAL is fulltime RVer;give new hires what they need to succeed;team building for sales managers; financials in family-run dealerships
  • October 2016 

    Avoiding burnout; ensuring the customer has a good F&I experience;looking beyond the resume to find great hires;how to hold service advisors accountable;sales team building; Society of Certified RV Professionals list of recently certified and recerti
  • September 2016 

    Strong summer sales boost dealer confidence; Ford Super Duty pickup has increased tow capacity; fitting employees' personalities to the right job position; training all employees to think and act like salespeople; Go RVing introduces RV lifestyle to
  • August 2016 

    Special convention preview issue; Dale Carnegie training session; companies to demo product benefits at convention; embracing market disruption so the dealership survives; a simple customer follow-up technique that increases sales; an update on servi
  • July 2016 

    RV manufacturers introduce motorhomes at midsummer; Protective's XtraRide RV service contract celebrates 25 years as RVDA-endorsed service; keeping sanity and profitability in family-owned dealerships; Dale Carnegie course to be offered at RVDA conve
  • June 2016 

    Annual benchmarking study, net profit margin rises, RV rental revenue continues to climb, celebrate the national parks, Feds to measure economic impact of outdoor rec industry on U.S. economy, improved interview questions for better hiring, state and
  • May 2016 

    Selling service at the dealership; 10-step script for service writers; preparing for digital customers; RV consumer education; senators urge HUD to adopt RV definition; RVDA members provide units for Go RVing displays at LPGA events
  • April 2016 

    RV rental operations continue growing; travel trailer sales exceed 207,000 units; Forest River gains more market share; eBay Motors creates new listing; digitizing your F&I process; outsourcing F&I; tire and wheel service contracts; Camper's Inn to c
  • March 2016 

    2016 dealer sentiment index; total RV shipments up 4.9% in 2015; employee retention practices; proposed HUD rule defining RVs is critical to industry; Ian Isley receives Spader scholarship; how to start the process of certifying your employees; Go RV
  • February 2016 

    Training employees for success, new website for RV service professionals, 2016 RV show season starts in high gear, FTC puts auto franchise system under its microscope, finding CEUs for recertification
  • January 2016 

    Livin' Lite to make Ford-branded RVs; Keystone's Bill Rogers on effects of consolidation; restoring cash flow to slow months; NHTSA crackdown on recall rules; Go RVing's media plan targets digital
  • December 2015 

    Meet 2016 RVDA Chairman Brian Wilkins; dealers comfortable with inventory levels; DSI survey shows manufacturers need to improve on parts and warranty; Quality Circle Award recipients; three dealers receive Chairman's Awards; 2015 J.B. Summers Award
  • November 2015 

    Using video on your website; how to handle objections; defusing the irate customer; sometimes the best motivator is fear; determining technician productivity level; service department profitability;how fixed-ops employees affect repeat business; how
  • October 2015 

    Preventing negative employees from infecting your team; the impact of fixed-ops employees on customer satisfaction; getting and using sales testimonials; using video to sell RVs; a 5-point website inspection; service department performance indicators
  • September 2015 

    Positive RV retail market trends continue; strong employee retention practices; tapping into pent-up demand for service; 10 things customers won't tell you; selling to women;creating "wow" in your parts department; Dan Saltzgiver; convention update;
  • August 2015 

    special convention preview issue; tips for RV salespeople from convention keynoter Scott McKain; the correct way to ask for more referrals; proposed overtime rules may require changes to dealership pay plans; spotlight on dealer Mick Ferkey
  • July 2015 

    RV rental revenue is up and fleet size is stable; a successful rental dealer gives advice on which business model to use; RV industry gets temporary exemption from commercial drivers license requirement; Society of Certified Professionals recognizes
  • June 2015 

    Benchmark your dealership against others around the country; Baird & Co. says RV sales outlook is good; tips for getting more from your spends on third-party sites; seven habits of highly successful RV dealers; ensure your social media promotions don
  • May 2015 

    New Google algorithm requires changes to dealership websites, modern camping characterized by more minority campers and demand for free Wi-Fi, growing tie between fishing and RVing, Dave and Debbie Norris are recognized, directory of RVDA associate m
  • April 2015 

    Go RVing's 2015 promotion begins and expands into VOD advertising; 2014 travel trailer sales surpass 2007 level; Forest River increases its lead in travel trailer market share; 2015 RV rental market starts strong; getting the most from RV show leads;
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