10   Start Training for the Year Ahead
You can’t know for certain what 2020 will bring, but you can prepare yourself and staff to handle whatever’s ahead with training from the RV Learning Center.
12   Now Fixed-Operations Employees Also Get a Turn in the Spotlight
Staff members who feel appreciated are more likely to take pride in their work and remain at the dealership. Here’s how you can help recognize your certified professionals.
14   All-Electric Tow Vehicles Are Coming Soon
In the next year or two, RVers will have a choice of several all-electric pickup trucks that can pull a range of travel trailers and fifth wheels. The models will be coming from both legacy manufacturers and ambitious startups.
18  Certifiably Professional
These individuals have spent time and effort on continuing their professional education and have achieved certification/recertification during the past quarter. 
19   Parts People Need to Be Thick-Skinned, says this Parts Manager
RV owners expect their service experience to be like getting their car repaired. “It just doesn’t work that way with RVs,” says Dean Craig from Campers Inn of Kingston, NH.

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20    Former RVDA Chair Jeff Pastore to be Inducted into RV/MH Hall of Fame