February 2017 Issue of RV Executive Today

Table of Contents
8     It’s Time to Up Your (Customer) Service Game                       

Today’s consumers expect a much higher level of service from the businesses they patronize. Can your dealership employees live up to those expectations? If they don’t have the necessary skills and savvy, it’s time to up their game through training. Here are resources to help increase your staff’s professionalism.
10   Technicians, Here’s How to Earn Certification    
Want to get started today? Here are the basics.    
11     So You’re Certified—How Do You Stay That Way?           
You worked hard to achieve your professional status. Don’t let it expire. It’s not difficult to keep up your certification.           
12   You’re a Member of the Club Now!           
Earning certification comes with an important side benefit-- automatic membership in the Society of Certified RV Professionals. The society provides public recognition of certified individuals and offers them help in maintaining their status.         

14     Automakers Continue Incremental  Updates to Tow Vehicle Fleet
One of the more significant developments in tow vehicles occurs this fall, when Ford Motor Co. starts shipping to dealers its 2018 F-150 pickups with a diesel option. The only other full-size pickup with a diesel option is Fiat Chrysler’s RAM 1500.

    NADAguides.com’s Top Researched RV Brands       
Find out how your brands fared in the latest results from NADAguides.com.  

19       RV Shows Get Off to a Roaring Start   

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Other Issues

  • April 2017 

    KOA study shows more Americans are camping; travel trailer sales lead robust market growth; Forest River, Keystone retain top spots in travel trailers, fifth wheels; demand for RV rentals is robust; quarterly list of certified/recertified dealership
  • March 2017 

    Dealer confidence level reaches all-time high; dealers predict sales increase of at least 5%; well-attended retail, wholesale shows suggest another strong year; Lacey Pintado of Coach-Net is recognized by Society of Certified RV Professionals; Go RVi
  • February 2017 

    Training resources to improve your employees' professionalism; how to get certified and stay that way; automakers to offer diesel options in popular pickup trucks; top researched RV brands as identified by NADAGuides.com
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