Table of Contents
10 Meet 2019 RVDA Chairman Mike Regan
Regan, who transferred to the RV industry from a large Mazda auto dealership, says RV manufacturers and dealers alike need to get their houses in order and take better care of customers. Speeding up repair turnarounds and training a new generation of technicians through the new RV Training Institute are part of the solution, he says.
14 New Towable Inventories Are High, Used Inventories Are Just Right
Results from the latest R.W. Baird & Co. survey show dealers feel they have too many new towable units on their lots. Used inventories, though, are in the lean-to-balanced range. Dealers’ outlooks may be fueled by their traditional desire to reduce inventory at the end of the year.
16 Maximizing F&I Profits: The Process is More Important than the People
F&I success relies less on the skill of one individual than on having a well-conceived F&I philosophy and formalized process that’s applied throughout the dealership.
20 Super Lawyer Panel Discusses How to Protect the Dealership from Lawsuits
A team of experienced RV trial attorneys advised dealers they could reduce the risk of consumer lawsuits through better communication and coordination with their manufacturers during a standing-room-only workshop at the 2018 RV Dealers Convention/Expo.
21 Bill Koster of Protective Asset Protection Receives the 2018 James B. Summers Award
Bill Koster, vice president of specialty products at Protective Asset Protection, has received the James B. Summers Award for his more than 25 years of involvement in the RV retail industry, including serving on the board of the Mike Molino RV Learning Center.
21 Three Dealers and an Industry Partner Receive Chairman’s Service Awards
Former RVDA Chairman Tim Wegge thanked Sean Raynor of Integrated Dealer Services and dealers Mike Regan, Randy Biles, and Darrel Friesen for their “unwavering and constant support to RVDA and to me.”
28 Four Fixed-Ops Employees are Recognized for Commitment to Certification
The Society of Certified RV Professionals honored four dealership employees who have maintained their certifications during a celebratory reception at the 2018 RV Dealers Convention/Expo.
22 Highlights from the 2018 RV Dealers Convention/Expo
29 Chase Youngblood Is Awarded Spader Leadership Development Scholarship