December 2020 Issue of RV Executive Today

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10 Meet 2021 RVDA Chairman Chris Andro

Chris Andro joined RV Executive Today for his first interview as RVDA’s 2021 Chairman of the Board. Andro, a second-generation dealer, is the general manager and partner of the family-owned and operated Hemlock Hill RV Sales, Inc. in Southington, CT.

14 Detroit’s Revival as “Electric Motor City” Will Yield New RV Tow Vehicle Choices

Consumers won’t have a lack of options in the electric pickup market in the coming years as GM, Ford, Rivian, Tesla, and Bollinger Motors lead the charge into all-electric pickup production.

20 Virtual Gathering Helps Industry Bond During Time of Isolation

More than 1,080 dealership, suppliers, and manufacturer attendees signed up and took part in meetings, virtual booths, educational sessions, and virtual networking over a two-week period.

24 DSI Product Reliability/Quality Ratings Continue Improving, Parts and Warranty Support Ratings Struggle

The 26th annual DSI survey was conducted between June and September 2020. Three hundred forty U.S. and Canadian dealers responded to the survey and provided 2,164 brand ratings, an average of more than six per dealer.


23 RVDA Salutes the 50-Year Members
30 Latest Data on RV Customer Satisfaction with Dealership Sales and Service Performance
34 Finding Diamonds in the Gray
36 You Manage What You Monitor