Table of Contents
9 Quick Takes
This new monthly feature takes a look at statistics of interest to RV dealers. August's topic: International visitors and their effect on RV rentals.
10 Passport to Excellence: Visit the Top Destination for Dealership Training and Education
RVDA's convention/expo is the only event created by and for RV dealers and their personnel. Take a look at the opportunities available for you and practically everyone else on your staff in this preview of the Nov. 2-6 event at Bally's in Las Vegas.
16 EVERY Night is Opening Night in RV Sales!
Internationally acclaimed speaker and business author Scott McKain says dealership salespeople could take a lesson from stand-up comics -- but not the lesson you might think.
22 10 Fatal Errors Salespeople Make
Some salespeople have a knack for making a difficult job even harder. If you witness any of these signs, it's time for an intervention.
23 Ask for Referrals and Increase Sales Effectiveness 25%
A referred customer is a golden customer--he's already been sold by a friend or relative. Here's the proper way to ask for more of these golden individuals.
24 Proposed Overtime Rules May Require Dealers to Alter Pay Plans
Millions more American workers will be eligible for overtime pay under the Department of Labor's proposed changes to the fair-labor law.
26 Mick Ferkey: Service Department is the Backbone of His Dealership
Dealer Mick Ferkey is proud of his staff of certified technicians and shows them off in some creative ways.