Society of Certified RV Professionals Honors 4 Dealership Fixed-Ops Employees

RVDA President Phil Ingrassia and former RVDA Chairman Brian Wilkins of Wilkins RV in Bath, NY, with honorees warranty administrator Sandra Fitzhugh of Broadmoor RV Superstore Inc. in Pasco, WA; parts specialist Samantha Knapp of Wilkins RV in Bath, NY; parts manager Patrick Carney of Wilkins RV in Churchville, NY; service writer/advisor/service manager Daniel Kussow of Van Boxtel RV in Green Bay, WI.

(Fairfax, VA) Four dealership employees who have maintained their certifications were recently recognized for their long-term commitment to professionalism in their fields. The recognitions were held during the Society’s evening reception and education session during RVDA’s convention/expo in early November. The annual reception is sponsored by Protective Asset Protection.

Honorees for 2018 are:

Warranty administrator Sandra Fitzhugh of Broadmoor RV Superstore Inc. in Pasco, WA

Service writer/advisor/service manager Daniel Kussow of Van Boxtel RV in Green Bay, WI

Parts specialist Samantha Knapp of Wilkins RV in Bath, NY

Parts manager Patrick Carney of Wilkins RV in Churchville, NY

In addition to plaques, the honorees received leather jackets from Prime Time Manufacturing, products from Northern Wholesale Supply Inc., and baseball caps and polo shirts from Society chairman Mick Ferkey of Greeneway RV Sales and Service, Wisconsin Rapids, WI. The Society also provided scholarships to the honorees for them to the attend the reception and convention.

Dealerships need to showcase their fixed-ops employees to customers during the delivery process, says A World of Training Vice President David Foco, who spoke at the reception.  Fixed-ops staffs work hard to train and certify in their fields, and they deserve to be recognized. Foco shared techniques for promoting the dealership’s service, parts, and warranty talent during his presentation. 

The Mike Molino RV Learning Center Board of Directors initiated the Society in 2014 to increase the number of RV industry certified professionals and to retain those who already hold certification credentials. The Society is aimed at individuals who hold or aspire to association certification credentials including:

  • RVDA-RVIA Technician Certification which includes Certified and Master
  • RV Learning Center certification which includes:  Service Writer/Advisor, Service Manager, Parts Manager, Parts Specialist, and Warranty Administrator

Visit www.rvda.org and www.rvlearningcenter.com to learn more about the society.

The RV Learning Center provides dealers and their employees with innovative ways to operate RV dealerships through an array of education resources including publications, distance learning, live workshops, online products, training, and certification programs for RV dealership personnel.