Dealership Dynamics: Recruiting and Retaining Your Service Department
Thursday, November 10
10:15 a.m. - 11:15 a.m.
The Omnia Group, Inc.
People typically recruit based off of pedigree and interviews but are surprised to learn months later that they really don’t know much about the inner workings of who they hired. They don’t have a sense of how they tick – what motivates them, how to manage them, how to communicate and work closely with them. When people are in positions that align with their inherent skill sets, they are happier, engaged, and productive. Improve your selection process and get the answers you need to make an informed hiring decision. Designed to increase your results and efficiency, you’ll learn how to create an interview strategy, ask behavioral questions, not settle for vague answers, pre-screen and enhance listening skills. This session will give you confidence and a plan for hiring and recruiting success and reduce your chances of employee turnover by understanding your staff’s hot and cold buttons.
After attending this program, you will be able to:
- Improve your selection process and create an interview strategy
- Ask the proper behavioral questions and not settle for vague answers
- Navigate the behavioral differences in your service department.