Vendor Training +Plus -
30 Exhibitor Led Workshops for RV Dealers
(FREE for All Attendees)
Designed to help dealership management increase profitability by staying current with the latest products and services available to them on the market.  Vendor Training +Plus is an educational program presented by real organizations in the RV industry with practical, innovative ideas and solutions to help power up your business.   This year we have 26 companies (six of them are new!) presenting 30 exciting workshops.  See the entire schedule with descriptions below.

Vendor Training +Plus is FREE for all registered attendees.  If you’ve registered for the convention and want to bring employees to attend just the Vendor Training +Plus program, you can register them for that program for $255 per person.  The Vendor Training +Plus badge will also give the holder access to the expo and the opening reception on Tuesday, November 12.

TUESDAY, NOVEMBER 12 STARTING AT 8:15 a.m.

 

Vendor Training +Plus Descriptions
Tuesday, November 12th

8:15 - 9:15 a.m.   Companies Presenting:
CDK Global, Dealership Toolkit, Kenect, Parallax Power Supply, and Wheeler Advertising

TUESDAY 8:15 – 9:15 a.m.



CDK Global

The New LightspeedEVO CRM
Speaker: Chris Hauck, Visit us in Booth #522
Room: Milano 5

Attendees will learn:
  • How to track and assure that all internet leads are followed up with using the new LightspeedEVO CRM.
  • How to communicate (text and email) to customers (all departments) with the new LightspeedEVO CRM.
  • How to track your sales associates’ activity and increase your closing percentage using the deal stages reporting with the new LightspeedEVO CRM.
  • How to elevate your customers experience using automated email, text and tasks with the new LightspeedEVO CRM.
  • How to hook customers using the full value of RV data with the new LightspeedEVO CRM.




Dealership Toolkit
The Technology Driven Dealership
Speaker: Richard DeLancey
Room: Milano 2
Attendees will learn:

You can have great salespeople, great floor plans, great leadership, but without great technology your dealership will find themselves behind the 8 ball.  This fast presentation will demonstrate the latest in dealership technology for sales, service and marketing.  The Dealership Toolkit may be the new kid on the block but its CEO Rich DeLancey has been helping top dealers for years.  Come see what Rich is up to and what new technology awaits your dealership.



Kenect

3 Secrets to Generating 260% More Inbound Leads from Facebook and Your Website
Speaker: Shaun Sorensen, Founder & CEO of Kenect, Visit us in Booth #335
Room: Neopolitan 2

Attendees will learn:

  • Attract and convert more customers via Kenect’s Inbound WebTexting Widget (260% increase in inbound leads)
  • Dramatically increase your new unit sales on Facebook
  • Send out bulk messages to hundreds of clients at a time to advertise events and promote specials
  • Generate dozens of 5-Star reviews each month to help you convert more prospects and sell more units
  • Utilize integrations with all the top Dealer Management Systems in the RV industry




Parallax Power Supply
Battery Charging on a Common 12 VDC Buss       
Speaker: Jeff McCoy --Director of Training and Education, Visit us in Booth #440
Room: Neopolitan 4

Attendees will learn:

  • Common 12 VDC Buss "What does that mean?"
  • How does this affect charging and operation?
  • How do sources of 12 VDC play together?
  • Battery Isolation
  • Take Away's




Wheeler Advertising
Learn How to Take Facebook To A Whole New Level
Speaker: Claire Wheeler, Visit us in Booth #232
Room: Milano 6

Attendees will learn:

  • How To Get The Best ROI Out Of Facebook In Today’s Market
  • How Video Execution in Facebook Is an Absolute Must
  • How Facebook Can Become Your Best Lead Generator
  • How to Properly Track Your Facebook ROI
9:30 - 10:30 a.m.  Companies Presenting:
DealerPro RV, Qualify Wizard, Tom Manning & Associates, TruNorth, and Wheeler Advertising

TUESDAY - 9:30 – 10:30 a.m.


Deal
erPro RV
How to Accelerate Profits through a Slow Down   
Speaker:  Ken Barnes, Director of Sales, DealerPRO RV Training, Visit us in Booth #207
Room: Milano 5

Attendees will learn:

  • Quality r.o. write up       
  • Present maintenance menus       
  • Triage within 24 hours       
  • Courtesy Health Check for all units       
  • Schedule insurance work for this time (seasonal)       
  • Schedule maintenance for this time (seasonal)       
  • Offer freebies - winterization and or storage if available       
  • Parts walk for new and used sales       
  • WIP and SOP       
  • Performance Based Pay Plans       
  • Improve Profit Margins        
  • Reduce Controllable Expenses       
  • Increase Sales Per Repair Order       
  • Increase Repair Order Count   


50 State DMV
RV's at the DMV: The Same or Different?
Speaker: Kimberly Skaggs     - Visit us in Booth #601
Room: Milano 2

Attendees will learn:

  • How to solve common and uncommon RV title and registration problems:
    • How does your buyer want the unit registered?
    • Does the registering jurisdiction require inspections?
    • Coach year vs. chassis year?
    • Square footage? What??
  • How to increase your internet sales without fear.
    • Releasing documents to a purchaser?
    • Who carries the liability?
  • Assessing the viability of trade in titles?
    • NMVTIS is your friend
    • $2.50




Qualify Wizard
Engagement & Customer Acquisition with Soft Inquiry Full Credit Bureau Technology
Speaker: Scott A. Krausman, Visit us in Booth #104
Room: Neopolitan 3

Attendees will learn:

  • How to get your eyes on complete (non-auto enhanced FICO score model) credit reports with basic contact information and no credit score impact very early in the buying cycle
  • How to qualify, trial close and move prospects forward using their own smart phone devices
  • How to Generate VIN specific leads that arrive with complete (non-auto enhanced FICO score model) credit reports from your existing dealership website
  • How to support and enhance your existing advertising (digital marketing, classifieds, social media, YouTube videos and traditional media) campaigns
  • Leveraging the competitive advantage in your marketplace:  Exceeding consumer expectations and “boxing-out” your competition at the same time

 


Tom Manning & Associates
Measuring the profits in the Parts Department by Product Categories
Speakers:  Jeff Hostetler and Steve Stewart from Tom Manning & Associates, Visit us in Booth #222
Room: Neopolitan 2

Attendees will learn:

  • Identify and Utilize Resources
  • Measure Success
  • Access Profitability


TruNorth Dealer Services
Are You Making 7% or More of Gross Sales in F&I?
Speakers: Nate Burt, Managing Partner and Kenyon Tueller, Director of Sales, Visit us in Booth #344
Room: Neopolitan 4

Attendees will learn:

  • TruNorth Dealer Services specializes in increasing your F&I and backend product revenue while alleviating the legal risk and exposure to your dealership.
  • The national average for F&I revenue in an RV dealership is 7.2% of gross sales.  What are you making in F&I revenue?  Would you like to easily make more?
  • The national average F&I penetration rate in an RV dealership is 59%.  What is your F&I penetration rate? Would you like to increase your penetration rate by offering every customer a finance option tailored specifically to them?
  • Attend TruNorth's vendor training session at RVDA on Tuesday, November 12 at 9:30 and let us show you how to increase your F&I revenues, decrease your overhead and risk exposure, while increasing profits.



Wheeler Advertising
Learn How To Stop Wasting Money By Having A Strategy 
Speaker: Ron Wheeler / Brad Koettel, Visit us in Booth #232
Room: Milano 6

Attendees will learn:
  • How To Get Your Dealership Thinking Strategically
  • How Executing A Unique Strategy Outperforms the Generic Plug and Play Models Developed for Lazy Dealer
  • For the First Time Learn How to Analyze Your Analytics Based on Your Unique Strategy

 


10:45 - 11:45 a.m.  Companies Presenting:
Blue Ox, Brown & Brown Dealer Services, DealerPro RV, Lippert Components, MorRyde & US Compliance Academy

TUESDAY 10:45 – 11:45 a.m.


Blue Ox

Providing a World Class Customer Experience by Blue Ox
Speaker:  Rick Kauer, Visit us in Booth #626
Room: Neopolitan 3

Attendees will learn:

  • Identifying our customer’s needs
  • Offering our customer the complete package
  • Exceeding the expectation
  • Keeping the customer for life



Brown & Brown Dealer Services
Is your Finance Department Truly Compliant?
Speaker: Rick Roesel, RV F&I Compliance Officer for Brown and Brown, Visit us in Booth #509
Room: Neopolitan 4

Attendees will learn:

  • What the FTC and Federal Reserve require in order to be compliant
  • Are you aware of the fines involved for non-compliance?
  • The compliant way to quote payments and interest rates on your sales floor
  • Ignorance of Federal lending laws is not a defense.

 

DealerPro RV
Key Processes for Improving Repair Event Cycle Time (RECT)   
Speaker:  Ken Barnes, Director of Sales, DealerPRO RV Training, Visit us in Booth #207
Room: Milano 5

Attendees will learn:

  • Shop scheduling       
  • Quality write up with customer, pictures needed?       
  • Triage within 24 hours       
  • Get work approvals (at write up & after triage)       
  • Route sheet tracking service units in shop       
  • POO sheet and update daily       
  • schedule "sop in" jobs back in the shop       
  • Parts person to deliver parts to the tech       
  • Update customer on estimated completion date       
  • Arrange pick up date   



Lippert Components
Title to Come
Speaker:             Visit us in Booth #201
Room: Milano 6

Attendees will learn: 
TBA

MORryde International
Turning Customer Touch Points into Aftermarket Sales
Speaker:Jack Enfield, Visit us in Booth #223
Room: Neopolitan 2

Attendees will learn:

  • Selling upgraded products in a commodity-filled aftermarket
  • How to generate aftermarket sales without tying up a service bay

 

The US Compliance Academy
Dealer Participation Programs heading into the 2020’s and Compliance Outlook 2020

Speakers: Greg Petrowski and Charles Campbell, Visit us in Booth #423
Room: Milano 2

Attendees will learn:

  • During this presentation the attendees will learn from Greg about the various dealer participation programs currently available in the market place today, including the different Reinsurance structures (CFC, NCFC and DOWC), and what types of things should be considered to determine which participation structure is the best fit for your dealership’s overall goals.
  • Participants will learn about the benefits and potential pitfalls of each participation structure, as well as structural costs and cash flows.
  • Charles will present a short and simple overview of upcoming compliance issues as they relate to 2020


12:00 - 1:00 p.m.  Companies Presenting:
CloudEngage, Kenect, KING, Podium, RV Video Library & Trachte Building Systems

TUESDAY 12:00 – 1:00 p.m.


CloudEngage

An Amazon Approach to RV Websites: The Power of Personalization

Speaker: Paul Wagner, CEO, Visit us in Booth #536
Room: Neopolitan 3

Attendees will learn:

  • Learn how to make your website mirror your customers
  • How chat can personalize the web experience
  • How one to one web experiences increase sales and satisfaction

 

Kenect
3 Secrets to Increasing Efficiency and Revenue in Service with Text Messaging

Speaker: Shaun Sorensen, Founder & CEO of Kenect, Visit us in Booth #335
Room: Neopolitan 2

Attendees will learn:

  • Text from your existing business line instead of personal cell phones
  • Reduce phone traffic by up to 35% and eliminate customer wait times
  • Schedule service appointments and send text reminders to reduce no shows
  • Send photos, attachments, and service updates via text message
  • Utilize integrations with all the top Dealer Management Systems in the RV industry

 

KING
Wi-Fi, LTE, HDTV and Satellite - Understanding Changing Technology

Speaker: Marc Lubker, Visit us in Booth #225
Room: Milano 2

Attendees will learn:

  • How to get the best available signal for your LTE device
  • Wi-Fi 101: How to answer the questions that your customers have about Wi-Fi
  • The latest KING satellite antenna innovations
  • Over-the-Air HD TV

 

RV Video Library
Top 10 YouTube Tricks. Tip #1-Appear on Google in 5 Minutes!
Speaker: Wayne Brubaker RV Ad Pros, Visit us in Booth #732
Room: Milano 6

Attendees will learn:

  • TBA

 

Trachte Building Systems
Adding RV Storage Units to Your Business

Speaker: Jamie Lindau, Visit us in Booth #624
Room: Milano 5

Audience: Intended for developers that see a need for Boat/RV storage and want to learn more about the opportunity.

Brief Description: In this session, we’ll look at the various types of storage options that are available for this category of storage and discuss the pros and cons of each. We’ll run through the financial and practical considerations of this storage niche to aid in the decision-making process.

Attendees will learn:

  • What storage options are available for Boat/RV customers?
  • How much land do I need for this type of storage and what are the layout considerations?
  • What is the financial performance of these units?
  • What other amenities do these customers want and what issues arise from these?
  • Discussion of other unique issue of the storage type: lien sales, theft risk, and more.



Podium
First Search to Final Sale: Understanding Today's RV-Buying Journey

Speaker: Cameron Hale, VP of Automotive, Visit us in Booth #100
Room: Neopolitan 4

Attendees will learn:

  • Learn where RV shoppers start their search and how to stand out
  • Understand how messaging has changed the way customers connect with business
  • Understand how to properly follow up with new customers to generate reviews and service appointments

1:15 - 2:15 p.m. Companies Presenting:
DealerPro RV, Dealership Software, DISH Outdoors, Go Power, Level 5 Advertising, & Lifeline Batteries

TUESDAY 1:15 – 2:15 p.m.



Dealership Software

Increasing Efficiency, Follow-up, and Profit with Software
Speaker: Marco Martinez, Visit us in Booth #121
Room: Milano 2

Attendees will learn:

  • DMS integrated with QuickBooks Providing Daily, Weekly, and Monthly Financials
    Close Your Books by the 5th of Each Month (income Statement and Balance Sheet)
  • Easy to Use, Easy to Learn, and Easy to Teach
  • Customize Reports with Exportable Data

 


DealerPro RV

What Is it About Making Money You Don't Like?
Speaker: Ken Barnes, Director of Sales, DealerPRO RV Training, Visit us in Booth #207
Room: Milano 5

Attendees will learn:

  • Controlling Expenses       
  • Improve Margins       
  • Performance Based Pay Plans       
  • Employee Accountability       
  • Raise Sales Per Repair Order       
  • Courtesy health check       
  • Maintenance menu       
  • Monitor controllable expenses       
  • Maximize Shop Productivity       
  • 5 Step Action Plan   



DISH Outdoors
Unlock the Full Profit Potential of Selling DISH

Speakers: Jacob Simmons, Pace International & Michael Barrett, DISH Network, Visit us in Booth #323 at Pace International
Room: Milano 6

What you will learn:

  • Benefits of Selling DISH
  • DISH Pay-As-You-Go Program
  • DISH Profit Potential for Dealers
  • DISH Product Overview



Go Power!
RV Solar & Off-Grid Innovation

Speaker: David Copeland, Visit us in Booth #341
Room: Neopolitan 3

Attendees will learn:

  • Advances in solar technology and how Go Power! is staying ahead of the competition
  • Exploring lithium battery technology, and how they differ from other battery types
  • Bluetooth connectivity and staying informed while off-the-grid

 

Level 5
Digital Domination in your Dealership

Speaker: Budd Blackburn and Todd Wilkins, Visit us in Booth #113
Room: Neopolitan 2

Attendees will learn:

  • Details to be announced.

 


Lifeline Batteries
RV Batteries: Past, Present, and the Future

Speaker: Jason Martel, Visit us in Booth #127
Room: Neopolitan 4

Attendees will learn more about RV Deep Cycle Batteries:

  • Technical and Sales Training
  • Battery Technology Crash course
  • Pros and Cons: Lead-Acid, AGM, & Lithium Ion
  • Identifying Aftermarket Sales Opportunities

Vendor Training +Plus is free for all registered attendees.  If you’ve registered for the convention and want to bring employees to attend just the Vendor Training +Plus program, you can register them for that program for $255 per person.  The Vendor Training +Plus badge will also give the holder access to the expo and the opening reception on Tuesday, November 12.