Service, It’s Time to Rethink What’s Right
Thursday, November 14
9:00 - 10:00 a.m.
, Garage Composites
For the last three decades, not much has changed when it comes to a service department, but can that be said about anything else? 30 years ago, the Amazon was only a river, Uber was a thing pretentious people said and Tinder was how you started a fire, but for some reason we still operate our service departments in the same way we did back then. In this workshop, we will discuss what it takes to make a service department for the 21st century, how to staff it, how to structure it and most importantly where to put all that extra money you’ll have once you do it!
During this workshop, attendees will learn:
- Building a service department for a customer experience
- Staffing service for success
- How to double your money with a process