Learning Continues!

Share the following presentations from the 2016 RV Dealers International Convention/Expo

Click on the workshop titles below to download the handouts.  

Due to the content and proprietary nature of some sessions, several speakers have declined to make their materials available. 



DEALER/GM Track:

7 Things You Need to do to Develop Your Team
Carletta Clyatt, The Omnia Group, Inc.

Overcoming Objections: A Human Relations Approach to Selling
Cory McGuire, Dale Carnegie Training of Nevada

Transforming Customer Complaints into Opportunities
Cory McGuire, Dale Carnegie Training of Nevada

Best Practices for a Family-Run Business
Valerie Ziebron, VRZ Consulting



SERVICE Track: 

Dealership Dynamics: Recruiting and Retaining Your Service Department
Tonya DeVane, The Omnia Group, Inc.

The Profitable, Proactive Parts Department
Valerie Ziebron, VRZ Consulting

Attract and Keep Techs
Valerie Ziebron, VRZ Consulting



SOCIAL MEDIA/eMARKETING Track:

Make Facebook One of Your Leading Website Traffic Builders
Claire Wheeler, Wheeler Advertising



Be sure to check back! More handouts to be expected in the following tracks.

SALES, PARTS, F&I and RENTAL