Missed a session? Workshop presentation materials are posted below. Check back as final presentations and handouts are still being provided to RVDA. Due to the proprietary nature of their sessions, many speakers decline to offer their materials online. All available materials will be posted by December 1.


COMPLIANCE
Compliance: Data Security in the RV Eco-System
Jim Ganther, Esq., Mosaic Compliance Services, LLC

Compliance: Hot Topics in Compliance Today
Randy Henrick, Esq., Randy Henrick & Associates

DEALER/GM Track
Workplace Harassment: How to Protect Your Company and Provide a Safe Work Environment
Christina Johnson, KPA

SALES Track
The Digital Consumer: How Today's Buyer Has Changed and What Your Business Must Do About It
Marcus Sheridan, Marcus Sheridan International, Inc.
SALES and F&I Tracks
We Are All Media Companies: 7 Steps to Creating a World-Class Digital Culture Within Your Organization 
Marcus Sheridan, Marcus Sheridan International, Inc.
FIXED OPERATIONS and F&I Tracks
Solving the Customer Experience Problem Within the RV Industry: Why Prevention is our Greatest Cure  
Marcus Sheridan, Marcus Sheridan International, Inc.

FIXED OPERATIONS Track
Service and Parts Selling Skills
Valerie Ziebron, VRZ Consulting

Shops that Have Fun Get More Done  
Valerie Ziebron, VRZ Consulting

Building Customer Loyalty in Service  
Valerie Ziebron, VRZ Consulting