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FRVTA and the RV Learning Center Renew Partnership to Deliver
Online Training to RV Dealerships
(Fairfax, VA) The
RV Learning Center is pleased to announce it has renewed its partnership
with the Florida RV Trade Association (FRVTA) to provide online training
for RV dealership personnel through the Distance Learning Network (DLN).
This is the seventh consecutive year the organizations have joined
forces to promote the program.
The subscription
includes unlimited access to more than 50 DLN training sessions,
coursework reviews, and test preparation sections, which are available
anytime throughout the program year. The 2012-13 DLN program includes a
range of subject matter to improve the performance of dealership
personnel, including:
- RV Technician Certification
Preparation Course: More than 40 hours of instruction will help
train and prepare RV service technicians for the
RVDA-RVIA RV Service
Technician Certification test and completion fulfills recertification
requirements.
- Service Writer/Advisor Course:
This three-hour program is ideal for both veteran service
writer/advisors and new hires. Presented by service writer/advisor
veteran Andrea Blackmon, the program helps prepare your personnel for
the RV Learning Center’s Service
Writer/Advisor Certification test. Completion of the course counts toward
recertification requirements.
- Advanced/Manufacturer Specific
Training: Features product-specific training from RV
manufacturers and suppliers from within the RV industry.
- RV Greeter - Receptionist
Course: A 50-minute program that covers: the importance of
customer service; the skills and expectations for the RV receptionist;
the importance of making the right first impression; communicating on
the phone; handling difficult customers; and organizational techniques
for the workplace. The program is suitable for all persons needing
customer service skills. The program includes a final exam and
certificate of completion.
"The DLN gives dealerships the
opportunity to engage in group training with a mentor," said FRVTA
Executive Director Lance Wilson. "It is extremely cost-effective
training, delivered right to the dealership. FRVTA also provides mentor
support and encouragement throughout the year, once the dealership is
signed up for the program," he said.
"This program is
available immediately for dealerships who want to get started on a
comprehensive training program," said RV Learning Center Chairman Jeff
Pastore of Hartville RV Center in Hartville, OH. "With the RV industry
outlook improving, and dealers hiring new people, the DLN is an ideal
way to get employees on the road to success."
The only requirement to participate is a high-speed internet connection.
A video cable connected to a television is also useful for group
training. A one-year subscription to the program costs $995 per
dealership location. The subscription term is August 1, 2012 –
July, 31, 2013.
For more
information and a sign-up form, visit www.rvlearningcenter.com,
www.rvtechnician.com, www.rvda.org, www.frvta.org, or call the RV
Learning Center at (703) 591-7130 or FRVTA at (386) 754-4285.
Dealers can learn
more about the DLN and other training programs during a special workshop
at the RV Dealers International Convention/Expo on Thursday, October 4.
FRVTA’s Director of Training Jim Carr of Florida Gateway College
will present "RV Service Employee Improvement: A Service Manager's
Responsibility," a workshop designed for service managers, general
managers, and others responsible for the daily operations of an RV
service center. Attendance at the program is applicable to Certified
Service Manager and Service Advisor recertification continuing education
requirements. To register for the convention, visit
www.rvda.org.
The RV Learning
Center is a tax exempt organization as described in section 501(c)(3) of
the Internal Revenue Code. Contributions may be tax deductible as
charitable donations. FRVTA’s purpose is to promote and protect
the general welfare of the Florida recreational vehicle and camping
industry.
